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      Lumen

      Engaged Employer

      Lumen reviews

      3.4

      57% would recommend to a friend

      (7,783 total reviews)
      avatar

      Kate Johnson

      70% approve of CEO

      49% positive business outlook

      Ratings by demographic groups

      Lumen has an employee rating of 3.4 out of 5 stars, based on 7,783 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

      Reviews by job title

      8K reviews
      2.0
      Mar 21, 2012

      CenturyTel is a small NE LA telco, that has expanded by acquistion of markedly larger companies

      Specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent Pay, Management and roles in state of flux due to purchase of Embarq (FKA Sprint Local Division - United Telephone systems) and Qwest.

      Cons

      Lots of layoffs, Lots of flying by seat of the pants. Dealing with details and rules comes off the cuff This company is managed by a good ol boy Louisiana network as if the company is still a little rural telco.

      5.0
      Mar 14, 2012

      It's a great place to work.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      A very lax, open work environment; casual atmosphere with respectful management; plenty of room for advancement with a very promotion-from-within corporate ladder

      Cons

      Compensation could be a bit better for the type of work being done; the company isn't always the fastest in dealing with personnel management (it took me nearly two months to get hired on officially, having worked there for half a year)

      1.0
      Mar 12, 2012

      The fear of coming to work each day and being fired. That sums it up.

      Inside sales specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits because of CWA Union (Could change in September 2012 when CenturyLink renegotiates with CWA. Expecting many benefits to disappear. Pension more than likely to be gone as well as paying college tuition regardless of the major or class you take. Health benefits will likely increase in price as well. No working on weekends. Location in the heart of Salt Lake City is nice.

      Cons

      Hard core sales objectives. Hit 90% every month or your out the door. The strictest attendance policy I've ever seen. 5 tardies within a year and your canned. Also taking a day off doesn't exist unless you have paid time off and also there is availability to take day off. Constant rumors of possible shutdown of Salt Lake location. No clear idea where the company is heading or what the company vision is. As more and more people use cell phones, land line usage continues to drop. This could be the very reason why CenturyLink doesn't make it long term. Long term future is bleak. Management suggests that selling is more important than customer service. Customers are treated the same way the employees are. Employees dodge spending too much time with customers to resolve their problem because of the constant worry of hitting sales objectives.

      Viewing 7564 - 7566 of 7,783 Reviews
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      Glassdoor has 8,433 Lumen reviews submitted anonymously by Lumen employees. Read employee reviews and ratings on Glassdoor to decide if Lumen is right for you.