Lumen reviews

3.4

57% would recommend to a friend

(7,783 total reviews)
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Kate Johnson

70% approve of CEO

49% positive business outlook

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,783 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

8K reviews
2.0
Mar 12, 2012
Recommend
CEO approval
Business Outlook

Pros

Benefits Good and support roles fine--sales roles are like a rotating door.

Cons

Describe job as one where they give you a base of accounts & you're to build--base of accounts were non-existent. Didn't receive existing customers until 3 months into job & then they were ones that we had just lost business to or never could win over. Mgr also was breaking into my accounts even after they were defined to systems as mine. Worked 3 huge opportunities but they wouldn't close in early enough time for me to keep job--competitor always offering huge bonuses for business to stay with them. Went into the office every day & worked 8-10 hours per day either calling on customers or going out to meet customers--very hard to get them to allow without prior relationship.

2.0
Mar 10, 2012
Recommend
CEO approval
Business Outlook

Pros

I am able to work days

Cons

Benefits keep getting worse. Starting in 2014, can only carry over 40-hours of paid time off. Is this how long term employees should be treated? Now I can start each year off with the same vacation time as a new hire. Made two recent acquisitions and then we adopt most of their failed practices. The engineering department is a total joke with time consuming protocols and too many useless departments.

3.0
Mar 10, 2012

CenturyLink Growing Pains

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

good pay, ok benefits, overall ok place to work. Local supervisors are very easy to work with on vacations and family leave.

Cons

Most internal processes in the company are a mess right now because of the massive amount of growth the company has gone through in the last 2 yrs.

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Glassdoor has 8,433 Lumen reviews submitted anonymously by Lumen employees. Read employee reviews and ratings on Glassdoor to decide if Lumen is right for you.