Lumen reviews

3.3

54% would recommend to a friend

(1,790 total reviews)
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Kate Johnson

67% approve of CEO

49% positive business outlook

Reviews by job title

2K reviews

Reviews about "Compensation"

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3.0
Jun 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Great Team Work Location Flexibility

Cons

Bad Health Insurance options Annual Rifts

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Lumen Response
1mo
Thank you for being open with us. We're determined to get better every day, so we value your feedback about insurance and rifts. We're always looking to support our employees. Your review will help us take any necessary action. We're glad you took advantage of your team and work location flexibility. Thank you for all the years you spent with us. We truly wish you the best of luck.
2.0
May 20, 2026
Recommend
CEO approval
Business Outlook

Pros

no micro-managing along as you're working, hit your numbers and customers are happy.

Cons

lack of teammates, Lumen has been downsizing, cutting costs by eliminating specific departments, more work - less pay,

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Lumen Response
1mo
Thank you for your transparency about your experience. We're determined to get better every day, so we value your feedback about management and teams. We're sorry to hear about your experience at Lumen. We recognize your experience with downsizing. Unfortunately, at times, restructuring, reorganizations, or realignment to business realities is needed to drive our continued transformation and company growth. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions. We're glad you value workflow and management. We're committed to helping our leaders grow so that we can all succeed together. Thank you again for your feedback. We wish you all the best with the next step in your career.
2.0
May 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Good Salary but meeting your Commission bonus was done via an unreasonible achievement

Cons

Poor Management -Got rid of my Manager, my Manager's Manager and myself all in the same day.

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Lumen Response
2mo
Thank you for your insight into working at Lumen. We appreciate your feedback to help us improve. We're sorry to hear about your experience. Unfortunately, at times, restructuring, reorganizations, or realignment to business realities is needed to drive our continued transformation and company growth. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions. We are glad you valued our compensation practices. We truly wish you the best of luck.
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