Lumen reviews

3.3

54% would recommend to a friend

(1,791 total reviews)
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Kate Johnson

67% approve of CEO

49% positive business outlook

Reviews by job title

2K reviews

Reviews about "Compensation"

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2.0
May 13, 2026

Good work-life balance but no career growth

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

work life balance, excellent time off so long as manager doesn’t micromanage/track and limit FTO, nice people, leadership has turned the business around.

Cons

No pay raises even with great performance review (5years with zero raise) No career growth/progression - been on a high-performing team for 5 years and not one person on the team has been progressed or promoted during that time. Little opportunity for career advancement and growth New jobs within the company are going to external hires, not much grwoth for current employees

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Lumen Response
2mo
Thank you for your transparency about your experience. We want to hear from people like you to learn how we can do better. We are sorry to hear about your experience. Lumen is taking a proactive approach to pay equity and regularly conducts market reviews to ensure Lumen's pay is market competitive, positioning us at the forefront of compensation best practices. Your review will help us take any necessary action. We're glad you value work-life balance, our people, and leadership. Please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further with your review. Thanks for being part of the team.
3.0
Apr 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Easy to get a job Not too high stress

Cons

Lots of cost cutting No yearly raise

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Lumen Response
2mo
Thank you for your insight into working at Lumen. Because of feedback like yours, we get better every day. We're sorry to hear that you experienced challenges with cost-cutting and yearly raises. Lumen is taking a proactive approach to pay equity and regularly conducts market reviews to ensure Lumen's pay is market competitive, positioning us at the forefront of compensation best practices. We're glad to hear that you valued our hiring process and low-stress environment. We wish you all the best with the next step in your career. Thank you again for your feedback.
3.0
Apr 25, 2026
Recommend
CEO approval
Business Outlook

Pros

New Management under Kate Johnson is very effective and have changed the culture of the company. Upgraded infrastructure, cloudification and streamlined processes

Cons

Too much work with relatively less pay - no career growth

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Lumen Response
2mo
Thank you for leaving a thoughtful review about your experience at Lumen. We're determined to get better every day, so we value your feedback about career growth. We recognize your experience with performance reviews and industry opportunities. Lumen's investment in our people is essential to our success. With Dare to Lead skill-building, we are building a courageous culture that celebrates rumbling with vulnerability, living into our values, braving trust, and learning to rise. Developing these new skills supports and fosters our behaviors to help transform our culture at Lumen. Our Dare to Lead program is available to associates from leadership to individual contributor. We're glad you're enjoying new management, culture, upgraded infrastructure, cloudification, and streamlined processes. Thank you again for your feedback. We're glad to have you on board with us!
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