Lumen reviews

3.4

57% would recommend to a friend

(7,781 total reviews)
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Kate Johnson

70% approve of CEO

48% positive business outlook

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,781 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

8K reviews
1.0
Mar 21, 2019

Toxic

Recommend
CEO approval
Business Outlook

Pros

Its a large company with good people

Cons

The culture is toxic after the L3 merger. Innovation and a can-do attitude had been buried and most high performing leaders have left or are leaving.

1.0
Mar 19, 2019
Recommend
CEO approval
Business Outlook

Pros

* Unlimited PTO * Decent Benefits * Diverse Product Portfolio

Cons

* Significant leadership turnover - customer affecting * Lost focus on the customer post-merger with Level3 * Poor network stability * Compensation plan is terrible - no one is getting paid * No COLA or Merit increases in several years * Employees aren't valued * Culture is drastically different under Level3 leadership - it's an hostile work environment with zero accountability

2.0
Feb 17, 2019

Sales Engineer

Recommend
CEO approval
Business Outlook

Pros

Really not many in the federal sector.

Cons

This place is a good old boys club in disguise. They haven’t given raises since 2014, they rarely promote employees (unless in the inner circle), and they let people leave so they don’t have to pay severance. There is zero training and everyone tries to pass the buck to other teams because they don’t know the company or their roles. Sales is a mismanaged disaster who only care about dollar signs and will toss you under the buss in a minute.

Viewing 94 - 96 of 7,781 Reviews

Glassdoor has 8,430 Lumen reviews submitted anonymously by Lumen employees. Read employee reviews and ratings on Glassdoor to decide if Lumen is right for you.