Lumen reviews

3.4

57% would recommend to a friend

(7,781 total reviews)
avatar

Kate Johnson

70% approve of CEO

48% positive business outlook

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,781 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

8K reviews
4.0
Nov 25, 2025

Solid

Recommend
CEO approval
Business Outlook

Pros

Pretty good overall! Good pay and benefits

Cons

Usual call center stuff and politics

avatar
Lumen Response
6mo
Thank you for sharing your story with us. We appreciate your feedback. It's people like you who help us succeed together. We're glad to learn that you took advantage of our benefits. Thank you again for your feedback, we wish you all the best as you continue on with your career!
3.0
Nov 24, 2025
Recommend
CEO approval
Business Outlook

Pros

- training at the beginning - managers did seem to care

Cons

- barely any time to breathe after calls - more workloads from other departments dropping

avatar
Lumen Response
6mo
Thank you for sharing your thoughts. We appreciate your feedback. We know how important balance is, so we're sorry to hear that you felt overloaded. We believe in a balanced work life, where our employees can take time for themselves and their loved ones to recharge. Great to hear that you found value in your training and leadership community. Thank you for all the time you spent at Lumen.
5.0
Nov 23, 2025
Recommend
CEO approval
Business Outlook

Pros

The people are friendly and helpful, the work is engaging, deadlines are flexible, collaboration is smooth

Cons

Moves slow at times, contractors are unreliable, projects can be delayed or outright scrapped after being worked on

avatar
Lumen Response
6mo
Thank you for leaving a thoughtful review about your time at Lumen. We need feedback like yours to continue to make Lumen a great place to work. It's important to us that our teams are reliable, so we're sorry to hear that you faced some challenges. We're glad to learn that you took advantage of our supportive community and found your work engaging! We wish you all the best as you continue on with your career.
Viewing 124 - 126 of 7,781 Reviews

Glassdoor has 8,430 Lumen reviews submitted anonymously by Lumen employees. Read employee reviews and ratings on Glassdoor to decide if Lumen is right for you.