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      Lumen

      Engaged Employer

      Lumen reviews

      3.4

      57% would recommend to a friend

      (7,782 total reviews)
      avatar

      Kate Johnson

      70% approve of CEO

      48% positive business outlook

      Ratings by demographic groups

      Lumen has an employee rating of 3.4 out of 5 stars, based on 7,782 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

      Reviews by job title

      8K reviews
      3.0
      Sep 24, 2025

      Good Pay, annoying process changes

      Broadband technician
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great pay and benefits. Plenty of hours. Wish there was some sort of bonus program for top preformers.

      Cons

      Though the benefits keep going higher with every contract negotiation and the pay increase doesn’t offset it.

      avatar
      Lumen Response
      9mo
      Thank you for taking the time to write a review. We’re glad to hear that you found value in the benefits and opportunities Lumen offers. We appreciate your feedback regarding process changes, compensation, and the importance of recognizing top performers. In support of team, trust, and transparency, Lumen is committed to equitable pay for employees, across gender and race, doing substantially similar work based on skill, effort, responsibility, and working conditions. Lumen is taking a proactive approach to pay equity and regularly conducts market reviews to ensure Lumen's pay is market competitive, positioning us at the forefront of compensation best practices. We appreciate your feedback and wish you all the best as you continue on with your career.
      2.0
      Sep 23, 2025

      Bad Culture

      Sales development representative (sdr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent Pay Range Remote Work Offered

      Cons

      Micromanagement Lots of Turnover Zero Culture Inflated Metrics, and not set up for success

      avatar
      Lumen Response
      8mo
      Thank you for taking the time to write a review. We're disappointed to hear about your experience. Lumen's investment in our people is essential to our success. With Dare to Lead skill-building we are building a courageous culture, that celebrates rumbling with vulnerability, living into our values, braving trust, and learning to rise.  Developing these new skills supports and fosters our behaviors to help transform our culture at Lumen. We appreciate your feedback, as it can help us improve, and thank you for being part of the team.
      3.0
      Sep 20, 2025

      Wonderful Culture, Hybrid

      Manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Hybrid, caring culture, transformation, growth mindset, clarity and transparency

      Cons

      undergoing change, be prepare to be adaptable

      avatar
      Lumen Response
      9mo
      Thank you for sharing your feedback with us. We’re glad to hear you’ve found value in the culture and flexibility at Lumen. We appreciate your feedback on the transformation taking place and the adaptability it requires. Having an open mind and a commitment to learning, while seeing challenges, failures, and change as opportunities for growth, is an important part of that journey. Thank you for your feedback and for being part of the team!
      Viewing 169 - 171 of 7,782 Reviews
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      ReviewsLumen reviews

      Glassdoor has 8,432 Lumen reviews submitted anonymously by Lumen employees. Read employee reviews and ratings on Glassdoor to decide if Lumen is right for you.