Is Lumen a good company to work for?

Lumen has an overall rating of 3.3 out of 5, based on over 8,457 reviews left anonymously by employees. This rating has decreased by 2% over the last 12 months. 55% of employees would recommend working at Lumen to a friend and 48% have a positive outlook for the business. The best reviews about Lumen have been left by employees working as Intern , Lead Marketing Manager and Lead Project Manager .

Does Lumen pay their employees well?

According to anonymously submitted Glassdoor reviews, Lumen employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Lumen. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Lumen?

55% of Lumen employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lumen 3.9 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Lumen?

Software Engineer (279) , Senior Software Engineer (154) , Account Manager (150) , Manager (102) , Network Technician (86) , Project Manager (86) , Customer Service Representative (84) , Network Engineer (84) , Account Director (69) , Sales (62) , Director (60) , Software Developer (59) , Engineer (54) , Broadband Technician (51) , Sales Engineer (49)

What are the pros of working at Lumen according to real employee reviews?

"Benefits are good and the actual fiber network is good once it is up and running." ((in 682 reviews)); "Good work life balance and flexible" ((in 630 reviews)); "The pay is good and the product line is broad" ((in 486 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 437 reviews)); "They also allow (most) employees the opportunity to work from home which is great." ((in 169 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Management is poor and inexperienced as to how to deal with this." ((in 397 reviews)); "Poor leadership at the top preaching about how the people are the foundation and then laying them off the next week." ((in 161 reviews)); "Lots of layoffs and re" ((in 157 reviews)); "As a result the majority of the good managers and directors that had the years retired." ((in 140 reviews)); "Poor upper management and stressful" ((in 132 reviews))

What are employees saying about Lumen layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Lumen layoffs and their outlook for job security at Lumen in 2026.

What are the top reviewed Lumen locations?

Denver , Monroe , Phoenix , Broomfield , Seattle , Minneapolis , Saint Louis , Boise , Littleton , Salt Lake City , Apopka , New York , Tulsa , Herndon , Saint Paul , Orlando , Overland Park , Portland , Dallas , Omaha , Las Vegas , Atlanta , Raleigh , Chicago , Dublin , Johnson City , Arlington , Columbus , Colorado Springs , Des Moines

Lumen reviews

3.3

55% would recommend to a friend

(1,790 total reviews)

Kate Johnson

67% approve of CEO

48% positive business outlook

Ratings by category

3.9

Work/Life balance

3.7

Diversity & inclusion

3.4

Culture & values

3.4

Compensation and benefits

3.1

Career opportunities

2.9

Senior management

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

Reviews about "Compensation"

Return to all reviews

4.0

Mar 24, 2026

love working at Lumen for a time

Lead information security engineer

Recommend

CEO approval

Business Outlook

Pros

great place to work, very pro-employee

Cons

employees almost never receive raises

Lumen Response

3mo

Thank you for sharing your story with us. We need feedback like yours to continue to make Lumen a great place to work. We recognize your experience with raises. Lumen is taking a proactive approach to pay equity and regularly conducts market reviews to ensure Lumen's pay is market competitive, positioning us at the forefront of compensation best practices. We're excited to continue our positive culture for employees. Thank you again for your feedback. We're happy to have you on the team.

2.0

Mar 6, 2026

Unattainable Sales Goals

Account manager

Recommend

CEO approval

Business Outlook

Pros

Competitive Pay. Great Benefits, Renote work environment

Cons

Unattainable sales goals, constantly changing account base

Lumen Response

4mo

Thank you for sharing your thoughts. We're determined to get better every day, so we value your feedback about goals and account base. Goals and account retention can definitely be challenging. It's our priority to ensure that we can all succeed together, so this will help us more clearly take any necessary action. We're glad to hear that you valued our compensation practices, benefits, and agile working model. Thank you for all the time you spent at Lumen. We wish you all the best with the next step in your career.

2.0

Mar 2, 2026

They really really don't care about people

Product marketing

Recommend

CEO approval

Business Outlook

Pros

The people are great and there's not too much pressure. There is communication from leadership on vision and they move towards opportunity, but not too quickly.

Cons

1. Everything is investor-first at the expense of employees. They conduct layoffs 3-4 times per year, prioritizing newer people to save money because it's less severance for them to pay and they even keep their 401K match rather than giving it to you. Getting a promotion or raise is super rare. And they have 0 active effort towards any professional development or DEI beyond buying some personality tests and pretending that's support. 2. It's a pain to get anything significant done. Classic slow-moving big company with multi-team buy in, but without the clear organization of the typical big company. Navigating the complexity is all on your own, and they change direction every quarter through the most inefficient alignment I've ever seen. It takes a whole month to set unclear direction and then it changes completely again in 2 months. So much wasted work. There are business tailwinds now, but it's a competitive space and Lumen is so far from being a company that can compete.

Lumen Response

4mo

Thank you for leaving a thoughtful review about your time at Lumen. We want to hear from people like you to learn how we can do better. We're disappointed to hear about your experience. We recognize that layoffs and organization can be challenging. Unfortunately, at times, restructuring, reorganizations, or realignment to business realities is needed to drive our continued transformation and company growth. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions. We're glad to hear that you valued our people and leadership communication. Please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further with your review. Thank you for all the time you spent at Lumen. We truly wish you the best of luck.

Viewing 16 - 18 of 1,790 Reviews

Jobs at Lumen

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United States

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Principal ERP Architect

Lumen

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love working at Lumen for a time

Unattainable Sales Goals

They really really don't care about people

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