Is Lumen a good company to work for?

Lumen has an overall rating of 3.3 out of 5, based on over 8,457 reviews left anonymously by employees. This rating has decreased by 2% over the last 12 months. 55% of employees would recommend working at Lumen to a friend and 48% have a positive outlook for the business. The best reviews about Lumen have been left by employees working as Intern , Lead Marketing Manager and Lead Project Manager .

Does Lumen pay their employees well?

According to anonymously submitted Glassdoor reviews, Lumen employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Lumen. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Lumen?

55% of Lumen employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lumen 3.9 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Lumen?

Software Engineer (279) , Senior Software Engineer (154) , Account Manager (150) , Manager (102) , Network Technician (86) , Project Manager (86) , Customer Service Representative (84) , Network Engineer (84) , Account Director (69) , Sales (62) , Director (60) , Software Developer (59) , Engineer (54) , Broadband Technician (51) , Sales Engineer (49)

What are the pros of working at Lumen according to real employee reviews?

"Benefits are good and the actual fiber network is good once it is up and running." ((in 682 reviews)); "Good work life balance and flexible" ((in 630 reviews)); "The pay is good and the product line is broad" ((in 486 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 437 reviews)); "They also allow (most) employees the opportunity to work from home which is great." ((in 169 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Management is poor and inexperienced as to how to deal with this." ((in 397 reviews)); "Poor leadership at the top preaching about how the people are the foundation and then laying them off the next week." ((in 161 reviews)); "Lots of layoffs and re" ((in 157 reviews)); "As a result the majority of the good managers and directors that had the years retired." ((in 140 reviews)); "Poor upper management and stressful" ((in 132 reviews))

What are employees saying about Lumen layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Lumen layoffs and their outlook for job security at Lumen in 2026.

What are the top reviewed Lumen locations?

Denver , Monroe , Phoenix , Broomfield , Seattle , Minneapolis , Saint Louis , Boise , Littleton , Salt Lake City , Apopka , New York , Tulsa , Herndon , Saint Paul , Orlando , Overland Park , Portland , Dallas , Omaha , Las Vegas , Atlanta , Raleigh , Chicago , Dublin , Johnson City , Arlington , Columbus , Colorado Springs , Des Moines

Lumen reviews

3.3

55% would recommend to a friend

(1,790 total reviews)

Kate Johnson

67% approve of CEO

48% positive business outlook

Ratings by category

3.9

Work/Life balance

3.7

Diversity & inclusion

3.4

Culture & values

3.4

Compensation and benefits

3.1

Career opportunities

2.9

Senior management

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

Reviews about "Compensation"

Return to all reviews

3.0

Feb 9, 2026

this is unnecessary

Contract manager ii

Recommend

CEO approval

Business Outlook

Pros

flexible working hours, remote work

Cons

company cares more about money and stock price than its employees

Lumen Response

5mo

Thank you for sharing your feedback with us. We want to hear from people like you to learn how we can do better. We're sorry to hear that you did not feel prioritized here. One of our core operating principles is teamwork, which means showing up for each other every day, supporting a no-hero culture, and committing to the team's collective success. Your review will help us more clearly take any necessary action. We're glad to learn that you took advantage of our agile working model. Thank you again for your feedback, we wish you all the best with the next step in your career.

2.0

Feb 9, 2026

difficult job

Account manager

Recommend

CEO approval

Business Outlook

Pros

There is potential for high commission if you are good.

Cons

too many applications to learn. very complicated. calls come in all day. no free time

Lumen Response

5mo

Thank you for your transparency about your experience. We want to hear from people like you to learn how we can do better. We're sorry to hear that you didn't enjoy your workload and work/life balance here. We believe in a balanced work life, where our employees can take time for themselves and their loved ones to recharge, so this will help us more clearly take any necessary action. We're glad to hear that you valued our commission practices. Thank you again for your feedback, we wish you all the best with the next step in your career.

1.0

Feb 3, 2026

A revolving door

Global key account director

Recommend

CEO approval

Business Outlook

Pros

Decent pay for the job

Cons

A revolving door where they keep old Century Link employees who have no idea what they are doing

Lumen Response

5mo

Thank you for sharing your experience with us. We appreciate your feedback. We're sorry to read that you have faced challenges with your peers. We believe in helping everyone to reach their full potential, and are always looking to prioritize teamwork. We're happy to know that you valued our compensation practices. Please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further with your review. We wish you all the best with the next step in your career.

Viewing 19 - 21 of 1,790 Reviews

Jobs at Lumen

CMMC Compliance Analyst

Account Manager Senior - Inside Public Sector

Account Manager Sr - SLED

Network Inventory GIS Engineer

Lumen

Lumen reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Reviews about "Compensation"

this is unnecessary

difficult job

A revolving door

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