Lumen reviews

3.4

57% would recommend to a friend

(7,785 total reviews)
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Kate Johnson

70% approve of CEO

49% positive business outlook

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,785 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

8K reviews
2.0
Feb 15, 2019
Recommend
CEO approval
Business Outlook

Pros

Great first line management. You will be working with a lot of great people that are very helpful and will help you grow in your role. This WAS a great company to come in and learn, move up with a good culture and lots of room for growth.

Cons

Company is laying off people almost every 6 months in favor or India support. They are also working hard to increase profits by cutting merit raises, holiday bonus (that was like $200), and now going to rework yearly bonus of none management employees. They also just cut stock dividends more than 50%. Higher up director and above levels are still keeping their insane bonuses/stock bonuses and are not affected. Moving up in the company does not get you a pay increase any more, for example if you are an engineer and you move to a hire team, say from Tier 2 to Tier 3 their is a big pay difference, at this time you will not get the pay difference for your promotion.

1.0
Feb 11, 2019
Recommend
CEO approval
Business Outlook

Pros

Good work/life balance; great colleagues

Cons

If you enjoy going to work not knowing from week to week whether you'll be employed, then come work for CTL. I have never seen a company that is run as badly as CTL. There isn't enough space here to write everything I would like to say.... only to advise "Keep looking elsewhere". No training offered or provided (other than YouTube videos), no career advancement, no pay rise (not even COLA) in over 2 years. They post their core values, plastered across everyone's PC, but that just it.... wallpaper!

2.0
Jan 30, 2019

Company name is deceiving

Recommend
CEO approval
Business Outlook

Pros

-Pretty good salary -Flexible work hours/opportunity to work remote

Cons

Company is still called CenturyLink, but after "acquisition" of Level3 in late 2017, all high level execs from CenturyLink left or were pushed out and company is run by all former Level3 execs.

Viewing 181 - 183 of 7,785 Reviews

Glassdoor has 8,435 Lumen reviews submitted anonymously by Lumen employees. Read employee reviews and ratings on Glassdoor to decide if Lumen is right for you.