Lumen reviews

3.4

57% would recommend to a friend

(7,782 total reviews)
avatar

Kate Johnson

70% approve of CEO

49% positive business outlook

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,782 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

8K reviews
4.0
Sep 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Remote work helps life/work balance.

Cons

Not sure of what's next due to more prominence in the US and not UK.

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Lumen Response
9mo
Thank you for sharing your experience with us and for your many years with Lumen. We’re glad to hear that remote work has supported your work-life balance and contributed positively to your experience here. We really appreciate your feedback and we're happy to have you on board with us.
4.0
Sep 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Work life balance Learning opportunities Best in market leave policy Decent health insurance

Cons

At the time of writing this review the company is currently under migration phase of many legacy apps and services so lot of changes and replannings Career growth is slow Hike is less compared to market standards

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Lumen Response
9mo
Thank you for taking the time to share your experience with us. We’re glad to hear that you’ve enjoyed the work-life balance, learning opportunities, and benefits Lumen provides. We understand that times of transition, like application and service migrations, can feel challenging. We really appreciate your transparency, and we’re happy to have you on the team.
3.0
Sep 3, 2025
Recommend
CEO approval
Business Outlook

Pros

New leadership has great ideas as to how we really can grow. Employees are great to work with.

Cons

So many new senior leaders, all operating independently with the best intent, but creating duplicative roles and even entire organizations. New processes, new templates, new terminology every 6 months with no proper change management.

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Lumen Response
9mo
Thank you for taking the time to write a review. We value feedback like yours as it helps us continue making Lumen a better place to work. We’re glad to hear you value the relationships with your colleagues and work-life balance. We recognize how important consistency and support is and we’re sorry to hear that your experience has not fully reflected the culture and leadership we strive for. We really appreciate your feedback and thank you for being part of the Lumen team.
Viewing 193 - 195 of 7,782 Reviews

Glassdoor has 8,432 Lumen reviews submitted anonymously by Lumen employees. Read employee reviews and ratings on Glassdoor to decide if Lumen is right for you.