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      Lumen

      Engaged Employer

      Lumen reviews

      3.4

      57% would recommend to a friend

      (7,785 total reviews)
      avatar

      Kate Johnson

      70% approve of CEO

      49% positive business outlook

      Ratings by demographic groups

      Lumen has an employee rating of 3.4 out of 5 stars, based on 7,785 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

      Reviews by job title

      8K reviews
      2.0
      Aug 17, 2016

      Management mishandles company

      Broadband technician
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good pay structure, lots of OT if you're looking to make extra money, not a lot of down time.

      Cons

      Management just plain and simple makes your life and the customer's lives a mess. Completely mismanaged and has been acknowledged as a very top heavy company.

      1.0
      Aug 14, 2016

      Unorganized & toxic work environment

      Anonymous
      Recommend
      CEO approval
      Business Outlook

      Pros

      Somewhat competitive pay Some managers & leads are very well-qualified and do a great job; however, executive leadership and corporate policy limits their overall ability to make positive, influential changes as needed.

      Cons

      Showing little to no growth quarter to quarter (wouldn't be surprised if the company is acquired by a larger, more successful telecom or cable company in the next 2-3 years) High turnover Very unstable Little opportunity for growth Disorganized Poor end-product (extremely slow internet service)

      2.0
      Apr 29, 2016

      Company going in direction not good for employees

      Business intelligence analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Reasonable benefit package. Good vacation. Not too high-stress. Given opportunities to grow and succeed. Lower-level management is generally quite good and good to work with.

      Cons

      15 years of continually shrinking business. Management steering company towards more and more offshore work. Shrinking benefits. Long-term pay suppression. Limited career opportunities outside Monroe, LA. 15 years of cost cutting (buying our own office supplies, etc) gets old!

      Viewing 205 - 207 of 7,785 Reviews
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      ReviewsLumen reviews

      Glassdoor has 8,435 Lumen reviews submitted anonymously by Lumen employees. Read employee reviews and ratings on Glassdoor to decide if Lumen is right for you.