Lumen reviews

Where to start. We offer a completely terrible customer experience. I have not seen a single smooth implementation in the 2+ years I have been here. They told us in January that the number one focus is to improve our customer experience and two months later they announce we are not hitting our quarterly number so we will have to lay people off, just like they did last time and the time before etc. Leadership embodies the definition of insane; keep doing the same thing over and over again and expect different results. And then there's the suspicious behavior of never getting anyone's commission check correct and always in their favor. It is so complex that us engineers can't understand it so we are pretty sure they hired the same folks that wrote the US tax code, just to make sure they could keep money back without being caught, which I suspect they believe provides shareholder value. In fact it's not that hard to understand, it's just impossible see how it is calculated and how to prove it one way or the other. They are also the cheapest company I have ever worked for. Being questioned about mileage charges and meals and then having to complete both a spreadsheet and an online form in a secure system with exactly the same information. It's as though they want to make travel hard so you just don't do it.

Under valued and Under Paid. No clue where monthly objectives came from nor would anybody within the company coudl explain how they came up with objectives. Decreased commissions year after year and increased objectives. Constant micro-mangement. More reports then time in the field to constantly bind you to your office.