Is Lumen a good company to work for?

Lumen has an overall rating of 3.4 out of 5, based on over 8,435 reviews left anonymously by employees. This rating has decreased by 1% over the last 12 months. 57% of employees would recommend working at Lumen to a friend and 49% have a positive outlook for the business. The best reviews about Lumen have been left by employees working as Intern , Lead Marketing Manager and Lead Project Manager .

Does Lumen pay their employees well?

According to anonymously submitted Glassdoor reviews, Lumen employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Lumen. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Lumen?

57% of Lumen employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lumen 3.9 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Lumen?

Software Engineer (279) , Senior Software Engineer (154) , Account Manager (149) , Manager (102) , Network Technician (86) , Project Manager (85) , Customer Service Representative (84) , Network Engineer (84) , Account Director (70) , Sales (62) , Director (60) , Software Developer (58) , Engineer (54) , Broadband Technician (51) , Sales Engineer (49)

What are the pros of working at Lumen according to real employee reviews?

"Benefits are good and the actual fiber network is good once it is up and running." ((in 687 reviews)); "Good work life balance and flexible" ((in 624 reviews)); "The pay is good and the product line is broad" ((in 476 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 425 reviews)); "Good culture and down to earth coworkers" ((in 188 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Management is poor and inexperienced as to how to deal with this." ((in 396 reviews)); "Poor leadership at the top preaching about how the people are the foundation and then laying them off the next week." ((in 152 reviews)); "Lots of layoffs and re" ((in 149 reviews)); "As a result the majority of the good managers and directors that had the years retired." ((in 137 reviews)); "No training and no escalation processes for when a new employee needs on the job help." ((in 135 reviews))

What are employees saying about Lumen layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Lumen layoffs and their outlook for job security at Lumen in 2026.

What are the top reviewed Lumen locations?

Denver , Monroe , Phoenix , Broomfield , Seattle , Minneapolis , Saint Louis , Boise , Littleton , Salt Lake City , Apopka , New York , Tulsa , Herndon , Saint Paul , Orlando , Overland Park , Portland , Omaha , Dallas , Las Vegas , Atlanta , Raleigh , Chicago , Dublin , Johnson City , Arlington , Columbus , Colorado Springs , Des Moines

Lumen reviews

3.4

57% would recommend to a friend

(7,785 total reviews)

Kate Johnson

70% approve of CEO

49% positive business outlook

Ratings by demographic groups

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Lumen has an employee rating of 3.4 out of 5 stars, based on 7,785 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

8K reviews

1.0

Jul 18, 2025

New leadership is terrible. Layoffs every year.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Decent benefits and employees programs.

Cons

Poor new leadership at all levels. Doesn't practice values.

Lumen Response

11mo

We appreciate you taking the time to share your experience with us. Unfortunately, at times, restructuring, reorganizations, or realignment to business realities is needed to drive our continued transformation and company growth. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions. We truly appreciate your time and honesty. Your feedback will help us improve.

2.0

Jun 4, 2025

Directionless

Account manager

Recommend

CEO approval

Business Outlook

Pros

Positive industry; remote; recognizable company

Cons

Lack of cohesive direction made it difficult to maintain the goals that were set. Unwilling to adjust to the market to remain competitive against smaller companies.

Lumen Response

1y

Thank you for sharing your experience with us. Unfortunately, at times, restructuring, reorganizations, or realignment to business realities is needed to drive our continued transformation and company growth. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions. We wish you all the best as you continue with your career!

4.0

Mar 1, 2025

Role not as advertised, not for true Project Management Professionals

Network implementation program manager

Recommend

CEO approval

Business Outlook

Pros

Company is in a stage of growth and revision in the telecommunications sector. Projects were clearly defined if not well designed, engineered, and properly budgeted. Decent benefits including accruing vacation and sick leave, health, dental, and others.

Cons

Working as a project/ program manager is a misnomer. As an experienced project manager in waterfall/ agile/ and hybrid methodologies, with PMP certification, scope of job was more accurately described as Construction coordinator/ project auditor. Span of control was limited to handing off of externally contracted engineering projects to externally contracted construction companies, and auditing posted expenditures within scope of project. noteworthy to state that my time here was during a transition, with inexperienced and poor leadership that was focused primarily on cutting costs -which in many instances resulted in tension, high turnover, and strained and damaged relationships with adjacent utilities, third party contractors, and other members of the corporate team. Pay (salary) well below industry standard for a PMP. I was the only PMP in my group of peers. most were pulled from other areas of expertise throughout the company (internet service sales, internet service technicians).

Lumen Response

1y

Thank you for sharing your feedback with us. We need feedback to learn about how we can improve. This will help us more clearly take any necessary action. We wish you all the best with the next step in your career!

Viewing 235 - 237 of 7,785 Reviews

Jobs at Lumen

Lead Corporate Investigator

CUSTOMER SUCCESS CONSULTANT-INDIRECT

Director of Data Governance

Lumen

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New leadership is terrible. Layoffs every year.

Directionless

Role not as advertised, not for true Project Management Professionals

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