Is Lumen a good company to work for?

Lumen has an overall rating of 3.4 out of 5, based on over 8,438 reviews left anonymously by employees. This rating has decreased by 1% over the last 12 months. 57% of employees would recommend working at Lumen to a friend and 49% have a positive outlook for the business. The best reviews about Lumen have been left by employees working as Intern , Lead Marketing Manager and Lead Project Manager .

Does Lumen pay their employees well?

According to anonymously submitted Glassdoor reviews, Lumen employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Lumen. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Lumen?

57% of Lumen employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lumen 3.9 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Lumen?

Software Engineer (279) , Senior Software Engineer (154) , Account Manager (149) , Manager (102) , Network Technician (86) , Project Manager (85) , Customer Service Representative (84) , Network Engineer (84) , Account Director (69) , Sales (62) , Director (60) , Software Developer (59) , Engineer (54) , Broadband Technician (51) , Sales Engineer (49)

What are the pros of working at Lumen according to real employee reviews?

"Benefits are good and the actual fiber network is good once it is up and running." ((in 677 reviews)); "Good Work Life Balance and WFH" ((in 619 reviews)); "The pay is good and the product line is broad" ((in 457 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 436 reviews)); "Work from home was great" ((in 173 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Management is poor and inexperienced as to how to deal with this." ((in 387 reviews)); "Senior leadership from CenturyTel still have the "Old Bell Company" mentality where employees and customers should be seen/pay their bills and not be heard." ((in 155 reviews)); "Lots of layoffs and re" ((in 154 reviews)); "As a result the majority of the good managers and directors that had the years retired." ((in 137 reviews)); "low salary and non timely promotions" ((in 130 reviews))

What are employees saying about Lumen layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Lumen layoffs and their outlook for job security at Lumen in 2026.

What are the top reviewed Lumen locations?

Denver , Monroe , Phoenix , Broomfield , Seattle , Minneapolis , Saint Louis , Boise , Littleton , Salt Lake City , Apopka , New York , Tulsa , Herndon , Saint Paul , Orlando , Overland Park , Portland , Dallas , Omaha , Las Vegas , Atlanta , Raleigh , Chicago , Dublin , Johnson City , Arlington , Columbus , Colorado Springs , Des Moines

Lumen reviews

3.4

57% would recommend to a friend

(7,788 total reviews)

Kate Johnson

70% approve of CEO

49% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,788 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

8K reviews

2.0

Oct 19, 2021

Keep Looking

Operations technician ii

Recommend

CEO approval

Business Outlook

Pros

There are some very knowledgeable people at LUMEN.

Cons

The expectation is that you will know multiple platforms at expert level without proper training. Line managers are over worked and pass that to their direct reports. Upper management is only focused on metrics and does a lot of lip service about customers but does not understand what is needed to actually service customers well. IVR to reach repair has been, and continues to be, nearly impossible for customers to navigate. Pay is low, raises are token, bonuses are minimal. Job satisfaction is at all-time low across many of the functions that are customer facing.

1.0

Mar 12, 2021

Toxic atmosphere and company

Finance

Recommend

CEO approval

Business Outlook

Pros

Good benefits and cost of insurance

Cons

This company has not given raises since Level3 merger. There is continuous staff turnover including management. They are unable to tell you what the goals or job duties are for your position. Lots of overtime without comp days or appreciation to make up for system failures. It is a toxic workplace

Lumen Response

5y

Thank you for taking the time to leave us a review, we appreciate your feedback. We have built an equitable, pay-for-performance compensation plan, where our employees are rewarded for their results. We will continue to ensure our incentive plans are competitive in the marketplaces we serve. We are sorry to see you did not enjoy your time working here.

1.0

Mar 11, 2021

Slavery & underpaid

Technical lead

Recommend

CEO approval

Business Outlook

Pros

No pros for this company

Cons

Overly worked and disorganized and misleading employees

Lumen Response

5y

Thank you for taking the time to leave us a review. We view our employees as our most important asset and the differentiator that sets us apart from our competition. As part of our integration with Level 3 we took actions to harmonize the compensation philosophies between the two companies, moved towards a “Pay for Performance” philosophy while remaining competitive in the marketplace. As a current employee if you would like to discuss specific concerns you can contact us at CTLHRActionTeam@lumen.com.

Viewing 277 - 279 of 7,788 Reviews

Jobs at Lumen

Telecommunications Technician

CUSTOMER SUCCESS CONSULTANT-INDIRECT

Senior Director Commercial Strategy

Account Manager II - Channel Manager

Lead Corporate Investigator

Lumen

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Toxic atmosphere and company

Slavery & underpaid

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