Luna Physical Therapy reviews

Thanks for your review and time on the platform! Appreciate the feedback regarding the compensation, and we continually seek new ways to increase earnings for PTs on the platform including securing additional healthcare partnerships to deliver greater reimbursement. Thanks again for taking the time!

Thanks for sharing your experience with Luna! I'm glad to hear the documentation and rate are meeting your expectations. I understand how frustrating it can be when you need to speak to someone and face challenges. In January, we added a resource to Lunaversity on how to use the chat feature effectively, and we sent out broadcast messages and emails to raise awareness. However, we still find that some veteran PTs aren’t sure who to contact for specific issues. Try this: When you're in the app, go to the chat feature and select "Clinical." There are multiple categories there related to your question (e.g., Plan of Care/Referral, Pathways and Escalations, etc.). You can also request a live call from someone on the Clinical team. We do a lot of clinical support calls with PTs and provide meeting links to schedule time with us when necessary. It can be tricky to determine when a call is needed versus addressing the issue via chat, as high call volumes can be challenging. That’s why we recommend reaching out through the chat feature first. However, we absolutely want to be there when you need to speak with us, so please don’t hesitate to reach out. Thank you for being a part of the Luna community, and again for the valuable feedback!