Does Lush pay their employees well?

According to anonymously submitted Glassdoor reviews, Lush employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Lush. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at Lush?

56% of Lush employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lush 3.5 out of 5 for work life balance, 3.9 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Lush?

Sales Assistant (579) , Sales Associate (326) , Supervisor (142) , Retail Sales Assistant (62) , Sales Ambassador (49) , Production Assistant (44) , Retail Sales Associate (40) , Seasonal Sales Associate (40) , Store Manager (38) , Sales (35) , Retail Assistant (32) , Manager (27) , Shop Assistant (24) , Trainee Manager (22) , Stock Assistant (21)

What are the pros of working at Lush according to real employee reviews?

"The pay is good and you get a good discount on items" ((in 170 reviews)); "Great Enironment and People!" ((in 121 reviews)); "Great colleagues to work with" ((in 103 reviews)); "Good training and employee discounts" ((in 102 reviews)); "The 1/2 price discount and the friendly staff and learning about different ingredients and how products are made." ((in 102 reviews))

What are the cons of working at Lush according to real employee reviews?

"Poor management and lies about being an ethical company" ((in 196 reviews)); "Managers always watching how well you’re upholding the sales standards which can make the job feel pressured sometimes." ((in 104 reviews)); "Long hours and bad to work into the night" ((in 41 reviews)); "One particular supervisor always had something to criticise, you could never do anything right, definitely not someone you could go to for help." ((in 39 reviews)); "LOW SALARIES believe me we don’t get paid enough even though we’re pressured most of the time" ((in 37 reviews))

What are the top reviewed Lush locations?

New York , Chicago , Portland , Short Pump , Skokie , Appleton , Austin , Houston , Nashville , San Francisco , Las Vegas , Atlanta , Jersey City , Rockaway , Wayne , Cherry Hill , Huntsville , Boise , Naperville , Orland Park , Schaumburg , Saint Louis , Penn Yan , Albany , Garden City , Lake Grove , Nanuet , Staten Island , Westbury , Troy

Lush reviews

3.7

56% would recommend to a friend

(2,224 total reviews)

Mark Constantine

54% approve of CEO

35% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (2,224 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Lush has an employee rating of 3.7 out of 5 stars, based on 2,224 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lush employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

2K reviews

3.0

Aug 9, 2025

Adequate

Sales associate

Recommend

CEO approval

Business Outlook

Pros

Friendly team and good training

Cons

Hard sales and high sales targets which we would be blamed for even if footfall was low

2.0

Aug 3, 2025

At the time - not so good

Sales associate

Recommend

CEO approval

Business Outlook

Pros

Good pay and good discount

Cons

Micromanagement and odd vibe - not great

3.0

Jun 27, 2025

Management :/

Sales assistant

Recommend

CEO approval

Business Outlook

Pros

Other staff members were great Living wage for all sales assistants regardless of age Good discount on products but even then they’re overpriced

Cons

Management were very gossipy/talking behind peoples backs. If you were in their in their bad books or not in their clique (for whatever reason) constructive feedback was limited so you didnt know how to improve. Shifts would be limited to contracted hours even if others were given loads of overtime with no explanation. Generally management play favourites and its not subtle. Poor accommodations for disabled staff (partially due to the layout of the building, partially due to management) for example the staff room is not accessible as it’s up two flights of stairs. not much can be done about that just something to bear in mind for potential employees Customers could be very rude especially with how we are trained to approach each customer

Viewing 388 - 390 of 2,224 Reviews

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Lush reviews

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Reviews by job title

Adequate

At the time - not so good

Management :/

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