Lush reviews

*Bamboozled and berated to the point of tears by HR staff member within a week of employment with false claims from employees. The reason for the meeting was not told to me prior (they acted like it was this happy, good, normal thing to meet up) and I wasn't given 24 hours notice. *They broke Fair Work policy on numerous occasions (including above). *Threw me into the managerial deep end and expected me to swim. *Treated like dirt by my trainer who was based in Sydney, so I couldn't ask for her help, and was advised to "call the main office" whenever I had an issue. *Expected to recruit an assistant manager within the first two weeks of my role, as well as other staff members. *I had no managerial support on the front line, as all their managers quit before I came (one store manager, one assistant manager, three supervisors). I was the one holding up the ship and I still hadn't been trained properly. That should have been my hint to leave then and there! *Employees don't respect "new" outsider management and want you to be their friend. If you don't become their friend, they'll make up false claims about you. *Because I wasn't a former LUSH employee before becoming manager, I was seen as a threat to their usual way of doing things and they wanted me gone (even though I was knowledgeable and passionate about the range and had the right amount of experience for the role). *Upper management expect you to do absolutely everything, including troubleshooting HR and payroll issues. *Berating from upper management if ridiculous targets weren't met. *Forced to harass customers into buying products they don't need or want. Saw many customers with baskets of items dump them and leave due to this. *Forced to demonstrate products on customers who clearly don't want to be harassed. It made us both uncomfortable. *Faulty automatic customer counter at the door meant that my sales results were inaccurate, and yes, got berated for that even though it wasn't my fault. *Printer didn't work the entire time I was there. Told to walk 10 minutes to Officeworks and back whenever I needed printing done instead of being advised on who to call to fix it. *"New" POS systems were absolute trash, and would cut out all the time. Was told that they refuse to support Microsoft and that Google are "morally a better company", so that's why they used it, instead of using tried and true POS systems (facepalm moment right there). *Wanted me to be a walking talking political activist instead of managing employees. Was frowned upon for not being a member of the far left and shamed for it. *Wanted me to sell sell sell like an employee instead of managing employees and working on establishing myself in the managerial role. *The employee/management area is a thin rectangular strip of a back room (approx 1m x 5m) with one bar stool and no table. Boxes of stock and employee belongings take up half the space. The bar stool is hit by the door each time it opens. How could I conduct payroll activities, meet with employees, organise rostering, organise ordering, have a moment of peace to take phone calls/answer emails? Where was I meant to set up a laptop? *The work laptop they gave me... They didn't have the code for it and forced me to call tech support and spend hours of my day chasing it up. I left before I was even able to log into my work laptop. *I quit after two weeks. The impact this experience had on my mental and physical health was insane. Don't do it guys. Don't even be a casual shop assistant. It's not worth it.

Neoptism among senior managers. Lack of career progression routes unless you were friends with the CEO.