Lush reviews

3.7

55% would recommend to a friend

(2,224 total reviews)
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Mark Constantine

52% approve of CEO

36% positive business outlook

Lush has an employee rating of 3.7 out of 5 stars, based on 2,224 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lush employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

2K reviews
1.0
Jan 19, 2022

Avoid Lush Cardiff

Recommend
CEO approval
Business Outlook

Pros

Besides discount and a free spa treatment there really aren't any.

Cons

Supervisors and Management literally bully staff. One manager who's "tough" approach to management which is just accepted by all, would literally shout at you on the shop floor. The supervisors don't even make sales even though in every other Lush they're required to. I hope £1 extra in pay is really worth being so rude. Picking favourites is also a huge problem as if you don't make friends with management you're pretty much worthless in their eyes. To sum up the working hierarchy i would have to say - Cliquey, Emotionally abusing and Downright rude

1.0
Oct 19, 2021
Recommend
CEO approval
Business Outlook

Pros

Working autonomously, hiring your own staff and setting a good example in store for your staff.

Cons

It's like working for a cult, nothing is ever good enough, budgets will be increased if you look like you're going to hit target to avoid paying bonus', You will be subjected to gas lighting, ghosted if you make a complaint and the HR dept is the biggest joke. There is no room for progression unless you're part of the 'in crowd' and favoured by retail support. The company claims to be ethical but is in fact one of the most corrupt companies that hides behind No Animal Testing & being 83% Vegan.. They unfortunately don't practice what they preach and unfortunately nepotism is alive and well within this company. I'd highly recommend thinking twice before agreeing to work for this company, they will bleed you dry emotionally and physically and hand hang you up as a trophy claiming you are the one at fault.. Its very sad considering it attracts some many amazing people to the business and they just leave disgruntled and unhappy.. It's actually really sad.

1.0
Aug 10, 2021
Recommend
CEO approval
Business Outlook

Pros

Good friendships like all retail 50% discount/ some free products Potentially has some new people in new areas who actually care

Cons

- Greenwashing - Nepotism - Sexism - Racism - Agism - Exploitation - Bullying - Toxic atmosphere - No career progression - illegally not upholding contract (such as the manager taking the Christmas bonus all for her own pocket) - Not ethical especially when you consider treatment of staff, limitation of overseas workers progression and certain vegetation they use/ monopoly on production within certain countries - Gaslighting especially about mental health ('you won't get it better at another job/ other places don't have mental health first aid/ they won't give you days off for your mental health condition' = utter lies and emotional blackmail) - "We" "family" ideology that is actually set up to create a cult setting to avoid all blame, steal your intellectual property and to trapse you along on low level contracts for years (to avoid maternity contractual rights and accurate sick pay of course) - None of the top staff at lush Liverpool adhere to the lush lifestyle, the manager uses till money as it pleases and abuses their position. Meanwhile they don't top up their staffs furlough and use redundancy as an excuse to get rid of people who stand up for their legal rights. They will then take their limited budget to create in store structures that cost aroun 10k when no public are entering the store (maybe people should check the numbers on this and where it has all gone?). It's a twisted barrel of snakes and not worth the aggravation of working there. Whatever they promise you about progression or happy work life it isn't true and is utter bull. They are interested in turning over young staff and draining the life out of them like vampires (they are known to local mental health services in a bad way), the regular 'scouse mafia' are prioritised and are simply those who feel they cannot question Cersai Lannister because of the sovietesque managerial structure. Management aren't your friends. It's not a family made business but nepotism does mean even the top (the constant Constantine's) rule over the land with an uncaring fist. Where people tell you to avoid certain higher up people at certain times for your safety but don't do anything about whether the accusations are true or not either. Do not get brainwashed by the cult of sparkly water. They pretend to not know what the gender pay gap is and are active in implementing it, they also don't pay attention to health needs and will use your disabilities to make you redundant during a global pandemic! When this is questioned they won't investigate but take the approach of 'are you going to pay to go to tribunal though?'. After all of this they will continue to harass you and believe they have the right to question your private conversations when you are no longer an employee! Its completely illegal and laughable. Yes I'm angry, I've had enough, I've not worked there in months yet they still continue to believe they have any right to my life at all. Disgusting, the manager needs sacking what a useless bully!

Viewing 217 - 219 of 2,224 Reviews

Glassdoor has 2,768 Lush reviews submitted anonymously by Lush employees. Read employee reviews and ratings on Glassdoor to decide if Lush is right for you.