Is Lyft a good company to work for as a Community Operations Associate?

Community Operations Associate professionals working at Lyft have rated their employer with 2.1 out of 5 stars in 124 Glassdoor reviews. This is a lower than average score with the overall rating of Lyft employees being 3.8 out of 5 stars. Search open Community Operations Associate Jobs at Lyft now and start preparing for your job interview by browsing frequently asked Community Operations Associate interview questions at Lyft .

Does Lyft pay Community Operations Associate employees well?

Community Operations Associate professionals rate their compensation and benefits at Lyft with 2.2 out of 5 stars based on 124 anonymously submitted employee reviews. This is 48.3% worse than the company average rating for salary and benefits. Find out more about Community Operations Associate salaries at Lyft.

What are the top reviewed jobs at Lyft?

Driver (2366) , Software Engineer (154) , Rideshare Driver (132) , Community Associate (127) , Senior Software Engineer (51) , Data Scientist (48) , Uber/Lyft Driver (47) , Independent Contractor (38) , Product Manager (32) , Customer Service Representative (31) , Operations Associate (30) , Ride Share Driver (23) , Operations Lead (22) , Recruiter (22) , Operations Manager (18)

What are the pros of working at Lyft according to real employee reviews?

"If you drive during prime time you can really make bank which is great for people in between jobs." ((in 318 reviews)); "Work when you want and earn what you want (you can make good money)." ((in 234 reviews)); "Flexible hours and fun you get to chat and listen to music all day esstenially." ((in 226 reviews)); "I think the culture and company is great in the United States" ((in 190 reviews)); "Great benefits with insurance and ride credits." ((in 160 reviews))

What are the cons of working at Lyft according to real employee reviews?

"Pay is low and you have to work your way up which could take a while." ((in 269 reviews)); "No bonuses and less per mile pay" ((in 75 reviews)); "Poor leadership and frequent change of priorities" ((in 63 reviews)); "Lots of Layoffs" ((in 44 reviews)); "Bad managers are not disciplined or held accountable, even when there is extreme turnover" ((in 32 reviews))

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Lyft Community Operations Associate reviews

2.1

16% would recommend to a friend

(124 total reviews)

David Risher

Not enough data to show CEO approval

31% positive business outlook

Ratings by category

3.4

Diversity & inclusion

3.1

Work/Life balance

2.8

Culture & values

2.2

Senior management

2.2

Compensation and benefits

2.2

Career opportunities

Community Operations Associate employees have rated Lyft with 2.1 out of 5 stars, based on 124 company reviews on Glassdoor. This indicates that most Community Operations Associate professionals have an average working experience there. Lyft is rated 45% below average by Community Operations Associate professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

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Reviews by job title

124 reviews

1.0

Oct 1, 2019

Beware! Although working in HQ is probably great.

Community associate

Recommend

CEO approval

Business Outlook

Pros

Benefits are cool, Udemy classes for self learners.

Cons

Community Associates are on the ground floor. Every change which are mostly negative for drivers, we have to take the full force of it. The talking points that are given to us are trash, we might as well put on helmets and boxing gloves and prepare for battle. The management is a joke, but the position is entry level, so I can see how they don't mind messing around the CAs. If you have no business sense then you won't catch on to how they treat us. Get out as quick as you can. Use the position for whatever you need it for then run.

5.0

Sep 18, 2019

n/a

Community associate

Recommend

CEO approval

Business Outlook

Pros

The culture of the company is great.

Cons

Hours of Operation could be better.

1.0

Sep 10, 2019

Hardest Customer Service Job

Community associate

Recommend

CEO approval

Business Outlook

Pros

- The team members - commuter benefits

Cons

- management listens to corporate rather than listening to the team who has experience with the operational issues on day to day basis - face to face support: You'll see drivers from all walks of life. So don't be surprised if you get yelled at, threaten, or belittled. That is when your not teaching the drivers the different between what an email or text message is. Or teaching them how to send an email. This job requires very much of you with pay that is not sufficient.

Viewing 88 - 90 of 124 Reviews

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Lyft Community Operations Associate reviews

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Beware! Although working in HQ is probably great.

n/a

Hardest Customer Service Job

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