Lyft Community Operations Associate reviews

2.1

16% would recommend to a friend

(124 total reviews)
avatar

David Risher

Not enough data to show CEO approval

31% positive business outlook

Community Operations Associate employees have rated Lyft with 2.1 out of 5 stars, based on 124 company reviews on Glassdoor. This indicates that most Community Operations Associate professionals have an average working experience there. Lyft is rated 45% below average by Community Operations Associate professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

124 reviews
4.0
Jun 28, 2019
Recommend
CEO approval
Business Outlook

Pros

Transparent, great people to work with, a lot to learn, great company values, the company really pushes for their employees to succeed, they have great benefits. PTO for full time workers is unlimited and for hourly workers the pto is still pretty good. Last time I was there they had free lunches and credit for Lyft but I think that has changed now. They have good health benefits. The environment is really welcoming. Full stocked kitchen, team building exercises, funds for holiday and cultural parties. You really feel like you are a part of something big, and everyday is exciting, fun and inspiring. Everyone there was a big family with similar shared values. You were encouraged to be yourself. I really enjoyed my time at Lyft and I would go back given the opportunity. Everyone was responsible for they work they did.

Cons

They give their employees a lot of work. One of the operations exec was really arrogant, rude and condescending to others. Upper management seriously lacks diversity. In fact the whole company lacks diversity. You will only find diversity in the hourly jobs. Sometimes things can be very disorganized, and chaotic not in a good way but in a very bad way. Lyft is not pro-active instead they tend to follow behind Uber, which was very discouraging because this company has potential. They hired a lot of people in upper management who had no idea what they were doing here. Cramped office space that often made things awkward at times. There were communication problems within the company.

1.0
May 29, 2019

Short ceiling

Recommend
CEO approval
Business Outlook

Pros

Co-workers are the only pro to this job

Cons

No room for growth Biggest Market in the country but treated like the smallest All other Markets have stand-alone locations LA Markets leave employees out in the field with less than desirable work conditions in the back of a Pepboys with their Tire stock. Being asked to do tasks by Management, only to have them procrastinate on the follow through and never give materials to bring tasks to completion. Benefits switched and cost increased far more than wages increased. No matching on stocks or 401k (They're a billion dollar IPO business) Emotional punching bag for all drivers that aren't having a great day, with no intention of fixing the issue.

3.0
May 9, 2019
Recommend
CEO approval
Business Outlook

Pros

Constant change and quickly growing

Cons

Pay is horrible. For people who have families, student loans, mortgages etc, it is barely a living wage. For a position that requires intimate knowledge of the platform and the acumen to support drivers 9 hours a day, you would think that Lyft would pay them a reasonable wage.

Viewing 97 - 99 of 124 Reviews

Glassdoor has 5,601 Lyft reviews submitted anonymously by Lyft employees. Read employee reviews and ratings on Glassdoor to decide if Lyft is right for you.