Where do I start? A year ago, I was proud to work for bank but things have gone south very quickly, as our "time tested model" is being challenged more than ever yet the stubborness still remains. Retail Banking employees are victims of the circumstances they are given. These circumstances are the following:
- Asked to work hard instead of smart. The processes and technology create huge inefficiencies thus wasting productivity and money.
- We spend more on the wrong things and not enough on the things to help brand, and improve the company to offer better service and products to the customers.
- Salaried employees will never get more than 3% a year for exceptional performance, and are asked to work 60 hours or more aweek, or face the "their are people waiting for your job".
- Sr. Management only wants to respond to the "good"stuff and ignore the "ugly", which wil slowly haunt them.
- Management asks for feedbcak constantly form employees, vendors and customers through surveys but makes no concertd effort to act on them with this valuable informaton.
- Employee Engagement is a joke, for example, each branch is given a budget of $200 for the year!
- The work life balance does not exists as the staffing model does not support the workload given.
- Too may AV's, VP's and not enough empowerment to better the workplace.
- If you speak up, you are viewed as negative, or a troublemaker and it spreads quickly.
- We have no true support system, managers in retail do way too much reporting and administrative duties.
- We react very slowly to marketplace changes and expect customers to wait becauseo f our "relationship" . We do not sell "value", and think all people should bank with us.
- Goals can be unrealistic, and the tools given are merely sufficient to get the job done. It's quantity over quality.
- The bank takes too little risks with loans. And lose profitable customers along the way. So sad.
- We do nothing to win new prospects but everything to save existing customers?
