Upper Management:
- takes credit for all successes, and shirks responsibility for any failures.
- has no explicit plan for employee promotion and growth
- demands long hours to fix problems that arise from promising too much
- admits no failures and no faults of their own
- requires employees be up to date with the latest pitch, whether or not it's been provided to said employees
- puts more faith in contractors than in long-term employees
- develops new processes for improvement every 2-4 weeks, and abandons similar processes just as often