Is MCC a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at MCC have rated their employer with 2.6 out of 5 stars in 27 Glassdoor reviews. This is a lower than average score with the overall rating of MCC employees being 3.6 out of 5 stars. Search open Customer Service (CSR) Jobs at MCC now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at MCC .

Does MCC pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at MCC with 2.7 out of 5 stars based on 27 anonymously submitted employee reviews. This is 25.8% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at MCC.

How happy are Customer Service (CSR) professionals working at MCC?

28% of Customer Service (CSR) employees at MCC would recommend their employer to a friend. This rating has decreased by 52% in the past 12 months. Customer Service (CSR) professionals have also rated MCC with a 3.0 rating for work-life-balance, 2.5 rating for diversity and inclusion, 2.3 rating for culture and values and 2.3 rating for career opportunities.

What are the top reviewed jobs at MCC?

Press Operator (42) , Machine Operator (26) , Press Assistant (18) , Customer Service Representative (16) , Packer (16) , Material Handler (12) , Slitter Operator (11) , Customer Service Representative (CSR) (9) , Finishing Operator (9) , Maintenance Technician (8) , Printing Press Operator (8) , Production (8) , Rewind Operator (8) , Manager (7) , Quality Technician (6)

What are the pros of working at MCC according to real employee reviews?

"Great people to work with both Management and floor workers." ((in 67 reviews)); "Not difficult and very good pay" ((in 51 reviews)); "The benefits are good." ((in 48 reviews)); "Great coworkers but we have been left in the dark." ((in 19 reviews)); "Great team and energy to make a difference." ((in 12 reviews))

What are the cons of working at MCC according to real employee reviews?

"Poor management, poor since of belonging, again poor management…" ((in 39 reviews)); "Poor communication and lack of improving turnover" ((in 17 reviews)); "Leadership and corporate have done a very good job to keep the entire population informed along the way." ((in 15 reviews)); "No training when our job duties are changing (you must train on your own time and dime!) and the standards for each plant varies wildly." ((in 12 reviews)); "Long hours on concrete floor." ((in 11 reviews))

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MCC

MCC Customer Service (CSR) reviews

2.6

28% would recommend to a friend

(27 total reviews)

Hassan Rmaile

26% approve of CEO

26% positive business outlook

Ratings by category

3.0

Work/Life balance

2.7

Compensation and benefits

2.5

Diversity & inclusion

2.3

Culture & values

2.3

Career opportunities

2.2

Senior management

Customer Service (CSR) employees have rated MCC with 2.6 out of 5 stars, based on 27 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. MCC is rated 25% below average by Customer Service (CSR) professionals compared to other employers within the Manufacturing industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

27 reviews

4.0

Jul 19, 2017

Pay review

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great industry to be in

Cons

No room to climb the ladder

MCC Response

Thank you for sharing your feedback. We're pleased to hear that you've had a positive experience so far and appreciate your insight on the things we need to improve on - such as communicating career advancement opportunities and looking at our opportunities with time off. We appreciate your eight years of service and hope you'll stick around for many more! Thanks for all that you do. Please don't hesitate to share your suggestions with HR and Management.

1.0

Feb 16, 2017

Run...Fast and Far

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Money and that's all they can offer. They get you in with the money and then you're trapped.

Cons

People are fired without even having a chance to show the type of work they can do and HR supports them. People in customer service feel like they are trapped and walk into work daily CRYING because they can't stand to come to work. Management is hired without ANY printing experience and then treat their direct reports terribly. CS Leads are HORRIFIC and have no people skills. You are expected to be up and running with accounts within a week!!! There is NO training. People are trapped by their salaries.

MCC Response

Thank you for this feedback. We're sorry to hear that you had such a disheartening experience at MCC. This does not represent who we aspire to be as an employer. We are confident that our increased focus on training for Team Leads and Supervisors across the company will help better equip our employee-facing leaders to properly onboard and lead their team. We will continue to focus on improving so that the employee experience better reflects our core values.

1.0

May 26, 2015

Overworked, underpaid, never appreciated

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Coworkers Travel There are no other pros

Cons

No bonus in several years Overworked as salaried employee Constant demand for higher productivity Not treated like a human Unrealistic expectations All take and no give

Viewing 25 - 27 of 27 Reviews

Jobs at MCC

Customer Service Representative

Customer Service Manager

Bowling Green, KY

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Customer Account Representative

Cincinnati, OH

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MCC Customer Service (CSR) reviews

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Run...Fast and Far

Overworked, underpaid, never appreciated

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