Does MCI pay their employees well?

According to anonymously submitted Glassdoor reviews, MCI employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at MCI. This rating has decreased by 19% over the last 12 months.

How satisfied are employees working at MCI?

55% of MCI employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated MCI 3.3 out of 5 for work life balance, 3.2 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at MCI?

Customer Service Representative (114) , Customer Service Representative (CSR) (27) , Call Center Agent (20) , Customer Service Agent (17) , Sales Representative (16) , Call Center Representative (14) , Customer Service (14) , Agent (9) , Account Manager (8) , COVID VACCINE SCHEDULER (7) , Operations Supervisor (7) , Sales Agent (7) , Supervisor (7) , Sales Associate (6) , Vaccine Specialist (5)

What are the pros of working at MCI according to real employee reviews?

"Full time hours with average work from home pay for customer service ($12.00)." ((in 38 reviews)); "The people there are great and enjoy being around them" ((in 29 reviews)); "Easy training" ((in 21 reviews)); "Supervisors are supportive and encouraging" ((in 17 reviews)); "Great coworkers and really loved the work" ((in 16 reviews))

What are the cons of working at MCI according to real employee reviews?

"low pay and no future planning" ((in 36 reviews)); "If you value organized training and effective communication, RUN." ((in 8 reviews)); "Really low base salary for a company at KL" ((in 6 reviews)); "Copying and pasting "upper management" daily notices to employees on a team and pressing "send" to the team requires no effort." ((in 5 reviews)); "PTO's important guys, and you have EARNED IT." ((in 4 reviews))

What are employees saying about MCI layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about MCI layoffs and their outlook for job security at MCI in 2026.

What are the top reviewed MCI locations?

Iowa City , Savannah , Spearfish , Sioux City , Las Cruces , Melbourne , Jacksonville , West Des Moines , Wichita , Dakota Dunes , Des Moines , Dallas , Orange Park , San Diego , Houston , Killeen , Orlando , Tampa , Birmingham , Dothan , Tucson , Washington , North Sioux City , Colorado Springs , New Orleans , Atlanta , Waycross , Florence , Montgomery , Chicago

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MCI

MCI reviews

3.2

55% would recommend to a friend

(513 total reviews)

Anthony Marlowe

58% approve of CEO

58% positive business outlook

Ratings by demographic groups

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MCI has an employee rating of 3.2 out of 5 stars, based on 513 company reviews on Glassdoor which indicates that most employees have a good working experience there. The MCI employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

513 reviews

3.0

May 23, 2025

A good starter

Remote customer service representative

Recommend

CEO approval

Business Outlook

Pros

They provide equipment such as a laptop, extra monitor, and headset benefits options Most leads are great to work with

Cons

Premiums Equipment received is older and slow, they need to invest in better equipment No raises even if you go from rep to lead Communication with sups, HR, or corporate level is hard to achieve and no one really knows who to contact or will provide you with the contacts you need

5.0

May 11, 2025

Good Company

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good people to work with and learning lots of new things.

Cons

Pay could be much better.

1.0

May 9, 2025

Not the best

Marketing coordinator

Recommend

CEO approval

Business Outlook

Pros

Nice people to work with

Cons

Work-life balance was not easy to achieve

Viewing 34 - 36 of 513 Reviews

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Jobs at MCI

Experienced Tax Professional (Uncredentialed)

Remote Call Center Representative

Experienced Tax Professional (Uncredentialed)

Remote Call Center Customer Service Representative

Work at Home Customer Service Agent (Full-Time & Part-Time) (AL)

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