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      MCI

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      MCI reviews

      3.2

      55% would recommend to a friend

      (513 total reviews)
      avatar

      Anthony Marlowe

      58% approve of CEO

      58% positive business outlook

      Ratings by demographic groups

      MCI has an employee rating of 3.2 out of 5 stars, based on 513 company reviews on Glassdoor which indicates that most employees have a good working experience there. The MCI employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      513 reviews
      3.0
      Sep 2, 2018

      Supervisor in training

      Agent/supervisor in training
      Recommend
      CEO approval
      Business Outlook

      Pros

      Very laid back environment. Very flexible schedule. Supervisors are usually pretty nice and fun. Multiple programs varying from Customer service to sales.

      Cons

      -Some programs don't have very good commison rates. -Frequently have to keep track of your hours as computer system constantly messes up and you may miss multiple hours in a single pay period vecause of it.

      2.0
      Jul 17, 2018

      its okay

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      really nice people that work there

      Cons

      not enough overtime that sucks

      2.0
      Jun 15, 2018

      Mixed

      Customer service agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      The trainer was really nice and professional, although some important information about software was left out but I do not blame the trainer himself. Most managers are pretty laid back.

      Cons

      Pay and bonus dates were completely false in advertisement. They quoted starting pay and used a number that you can only achieve if you get maximum sales, and pretended that was the starting pay in advertisement. Bonuses were given 2 months in instead of 1 month because of a trick they used with the scheduling/pay schedule. End of training was rushed and a few of the systems that were used the most in the actual call center were not covered that well in the training. They told us we wouldn't be doing calls until the 3rd week and they ended up trying to rush people in the 2nd week and caused 3 people to quit right then and there. Too much yelling and loud talking in the call center. People that are actually on calls constantly have to cover their ears and ask clients to repeat themselves.

      Viewing 430 - 432 of 513 Reviews
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      ReviewsMCI reviews

      Glassdoor has 572 MCI reviews submitted anonymously by MCI employees. Read employee reviews and ratings on Glassdoor to decide if MCI is right for you.