Does MCI pay their employees well?

According to anonymously submitted Glassdoor reviews, MCI employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at MCI. This rating has decreased by 19% over the last 12 months.

How satisfied are employees working at MCI?

55% of MCI employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated MCI 3.3 out of 5 for work life balance, 3.2 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at MCI?

Customer Service Representative (114) , Customer Service Representative (CSR) (27) , Call Center Agent (20) , Customer Service Agent (17) , Sales Representative (16) , Call Center Representative (14) , Customer Service (14) , Agent (9) , Account Manager (8) , COVID VACCINE SCHEDULER (7) , Operations Supervisor (7) , Sales Agent (7) , Supervisor (7) , Sales Associate (6) , Vaccine Specialist (5)

What are the pros of working at MCI according to real employee reviews?

"Full time hours with average work from home pay for customer service ($12.00)." ((in 37 reviews)); "The people there are great and enjoy being around them" ((in 28 reviews)); "Wonderful training great support." ((in 20 reviews)); "Supervisors are supportive and encouraging" ((in 16 reviews)); "Great coworkers and really loved the work" ((in 15 reviews))

What are the cons of working at MCI according to real employee reviews?

"low pay and no future planning" ((in 36 reviews)); "Lack of communication happens quite often" ((in 9 reviews)); "Really low base salary for a company at KL" ((in 6 reviews)); "Copying and pasting "upper management" daily notices to employees on a team and pressing "send" to the team requires no effort." ((in 5 reviews)); "I continuously asked about a handbook for this company/regarding payroll, benefits, time off, etc." ((in 3 reviews))

What are employees saying about MCI layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about MCI layoffs and their outlook for job security at MCI in 2026.

What are the top reviewed MCI locations?

Iowa City , Savannah , Spearfish , Sioux City , Las Cruces , Melbourne , Jacksonville , West Des Moines , Wichita , Dakota Dunes , Des Moines , Dallas , Orange Park , San Diego , Houston , Killeen , Orlando , Tampa , Birmingham , Dothan , Tucson , Washington , North Sioux City , Colorado Springs , New Orleans , Atlanta , Waycross , Florence , Montgomery , Chicago

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MCI

MCI reviews

3.2

55% would recommend to a friend

(513 total reviews)

Anthony Marlowe

58% approve of CEO

58% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.3

Work/Life balance

3.2

Culture & values

3.1

Senior management

3.1

Career opportunities

2.9

Compensation and benefits

MCI has an employee rating of 3.2 out of 5 stars, based on 513 company reviews on Glassdoor which indicates that most employees have a good working experience there. The MCI employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

513 reviews

2.0

Mar 3, 2017

On the fly

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Fast paced, sales driven.

Cons

Fast paced getting ahead of itself. Tries to cut legal corners where they think people won't notice or a judge won't care.

2.0

Nov 3, 2016

Jobs

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

People you work with get along!

Cons

You tell your friends and family to apply. They apply for a specific job and the job really isn't available, so they take your application and tell you your only recommended for a call center associate.

2.0

Oct 6, 2016

Supervisors

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The opportunity to manage in a fast paced environment.

Cons

Not alto of support

Viewing 448 - 450 of 513 Reviews

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Jobs at MCI

Telephone Sales Agent (Hiring Immediately)

Full-Time Call Center Representative (Urgently Hiring)

TRAIN ON-SITE TO WORK FROM HOME CALL CENTER REPRESENTATIVE

Call Center Agent (Hiring Immediately)

WORK AT HOME CALL CENTER REPRESENTATIVE (Full-Time & Part-Time)

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