Does MCI pay their employees well?

According to anonymously submitted Glassdoor reviews, MCI employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at MCI. This rating has decreased by 19% over the last 12 months.

How satisfied are employees working at MCI?

55% of MCI employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated MCI 3.3 out of 5 for work life balance, 3.2 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at MCI?

Customer Service Representative (114) , Customer Service Representative (CSR) (27) , Call Center Agent (20) , Customer Service Agent (17) , Sales Representative (16) , Call Center Representative (14) , Customer Service (14) , Agent (9) , Account Manager (8) , COVID VACCINE SCHEDULER (7) , Operations Supervisor (7) , Sales Agent (7) , Supervisor (7) , Sales Associate (6) , Vaccine Specialist (5)

What are the pros of working at MCI according to real employee reviews?

"Full time hours with average work from home pay for customer service ($12.00)." ((in 34 reviews)); "The people there are great and enjoy being around them" ((in 30 reviews)); "Training was good but minimal." ((in 19 reviews)); "Great coworkers and really loved the work" ((in 17 reviews)); "Supervisors are supportive and encouraging" ((in 17 reviews))

What are the cons of working at MCI according to real employee reviews?

"Low pay and boring work" ((in 38 reviews)); "Bad management" ((in 20 reviews)); "Lack of communication happens quite often" ((in 9 reviews)); "Really low base salary for a company at KL" ((in 7 reviews)); "Copying and pasting "upper management" daily notices to employees on a team and pressing "send" to the team requires no effort." ((in 5 reviews))

What are employees saying about MCI layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about MCI layoffs and their outlook for job security at MCI in 2026.

What are the top reviewed MCI locations?

Iowa City , Savannah , Spearfish , Sioux City , Las Cruces , Melbourne , Jacksonville , West Des Moines , Wichita , Dakota Dunes , Des Moines , Dallas , Orange Park , San Diego , Houston , Killeen , Orlando , Tampa , Birmingham , Dothan , Tucson , Washington , North Sioux City , Colorado Springs , New Orleans , Atlanta , Waycross , Florence , Montgomery , Chicago

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MCI

MCI reviews

3.2

55% would recommend to a friend

(513 total reviews)

Anthony Marlowe

58% approve of CEO

58% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.3

Work/Life balance

3.2

Culture & values

3.1

Senior management

3.1

Career opportunities

2.9

Compensation and benefits

MCI has an employee rating of 3.2 out of 5 stars, based on 513 company reviews on Glassdoor which indicates that most employees have a good working experience there. The MCI employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

513 reviews

3.0

Nov 5, 2025

WFH is comfortable but pays low and is boring

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Freedom and work from home setting

Cons

Low pay and boring work

2.0

Oct 22, 2025

Not the best

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Flexible work environment Laid-back environment

Cons

The pay is here horrible

4.0

Oct 16, 2025

Great job if you can make it work.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Nice office environment. Full time without cutting hours. Workload can be easy.

Cons

Can have a bad schedule at times depending on customer needs.

Viewing 13 - 15 of 513 Reviews

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Jobs at MCI

Experienced Tax Professional (Uncredentialed)

Experienced Tax Professional (Uncredentialed)

Bilingual Talent Acquisition Specialist

Customer Service Openings – Hiring Immediately

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MCI

MCI reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

WFH is comfortable but pays low and is boring

Not the best

Great job if you can make it work.

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