Pros
In a rapidly changing industry, MSI has continued to grow and succeed under the original owners and leadership of the family. The mission and values are clear in their actions and expectations. For example, not one employee was laid off or furloughed since the Covid-19 crisis began. Next, there is a high level of autonomy in the sales roles with of course a high level of responsibility. Operating as a microbusiness within a business is the best of both worlds. Last, there is plenty of data to go around. It may seem unimportant, but being able to show customers added value is powerful.
Cons
It's a big company, so sometimes information exchange can become disjointed (across departments not top down). Sometimes there are glitches with orders, but my feeling about this is that every surfaces company has similar problems. It's a matter of managing it properly and being ahead of it.
