Is MTM Health a good company to work for as a Customer Service Rrepresentative?

Customer Service Rrepresentative professionals working at MTM Health have rated their employer with 2.0 out of 5 stars in 75 Glassdoor reviews. This is a lower than average score with the overall rating of MTM Health employees being 3.1 out of 5 stars. Search open Customer Service Rrepresentative Jobs at MTM Health now and start preparing for your job interview by browsing frequently asked Customer Service Rrepresentative interview questions at MTM Health .

Does MTM Health pay Customer Service Rrepresentative employees well?

Customer Service Rrepresentative professionals rate their compensation and benefits at MTM Health with 1.4 out of 5 stars based on 75 anonymously submitted employee reviews. This is 69.8% worse than the company average rating for salary and benefits. Find out more about Customer Service Rrepresentative salaries at MTM Health.

What are the top reviewed jobs at MTM Health?

Customer Service Representative (75) , Customer Care Representative (CCR) (15) , Customer Service Representative (CSR) (15) , Customer Care Representative (13) , Manager (13) , Dispatcher (11) , Supervisor (9) , Business Analyst (7) , CCR (7) , CCR I (6) , Customer Service (6) , Director (6) , Driver (6) , Talent Acquisition Specialist (6) , Trainer (6)

What are the pros of working at MTM Health according to real employee reviews?

"Benefits were good and improving" ((in 44 reviews)); "Work from home, Fantastic work life balance" ((in 41 reviews)); "Pay is decent" ((in 36 reviews)); "I love coming to work the people are great and I am really enjoying helping people with their medical rides." ((in 28 reviews)); "Good work life balance" ((in 21 reviews))

What are the cons of working at MTM Health according to real employee reviews?

"Poor management to employee relationships" ((in 23 reviews)); "Poor leadership, financial decisions and nepotism all over." ((in 11 reviews)); "Most, not all directors and Managers are clueless and have absolute favoritism." ((in 11 reviews)); "Managers are rude and unhelpful." ((in 10 reviews)); "Most upper management either is a relative or friend of the family...whether they know how to do their job or not." ((in 8 reviews))

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MTM Health

MTM Health Customer Service Rrepresentative reviews

2.0

7% would recommend to a friend

(75 total reviews)

Alaina Macià

15% approve of CEO

12% positive business outlook

Ratings by category

2.6

Diversity & inclusion

1.8

Work/Life balance

1.7

Senior management

1.7

Career opportunities

1.6

Culture & values

1.4

Compensation and benefits

Customer Service Rrepresentative employees have rated MTM Health with 2.0 out of 5 stars, based on 75 company reviews on Glassdoor. This indicates that most Customer Service Rrepresentative professionals have a poor working experience there. MTM Health is rated 42% below average by Customer Service Rrepresentative professionals compared to other employers within the Healthcare industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

75 reviews

1.0

Apr 17, 2014

Challenging, fast paced work environment.

Customer service representative i

Recommend

CEO approval

Business Outlook

Pros

Lot's of mandatory overtime for those that want it. High quality kitchen /dining room.

Cons

Many pockets of poor leadership and lack of accountability exist. Absolutely no personal growth, education and meeting statistics have no impact on promotion. Call center - cubicle environment.

2.0

Feb 14, 2014

Built up expectations, then crushed them.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Paycheck, various shift options, they have a refrigerator

Cons

Poor leadership, non-competitive pay, shared work space, poor work/life balance

2.0

Sep 13, 2013

ok

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

they treat you like family and they will put you in training to see you do your best. Co-workers are friendly and they are there to help.

Cons

you can't complain to your direct supervisor as they sweep everything under the rug. The pay is nowhere near what other companies are paying.

Viewing 70 - 72 of 75 Reviews

Jobs at MTM Health

Customer Care Representative - WFH Wisconsin

Customer Care Representative - WFH Connecticut

In-Office Customer Service Rep

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MTM Health

MTM Health Customer Service Rrepresentative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Challenging, fast paced work environment.

Built up expectations, then crushed them.

ok

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