Is MTM Health a good company to work for as a Customer Service Rrepresentative?

Customer Service Rrepresentative professionals working at MTM Health have rated their employer with 2.0 out of 5 stars in 75 Glassdoor reviews. This is a lower than average score with the overall rating of MTM Health employees being 3.1 out of 5 stars. Search open Customer Service Rrepresentative Jobs at MTM Health now and start preparing for your job interview by browsing frequently asked Customer Service Rrepresentative interview questions at MTM Health .

Does MTM Health pay Customer Service Rrepresentative employees well?

Customer Service Rrepresentative professionals rate their compensation and benefits at MTM Health with 1.4 out of 5 stars based on 75 anonymously submitted employee reviews. This is 69.8% worse than the company average rating for salary and benefits. Find out more about Customer Service Rrepresentative salaries at MTM Health.

What are the top reviewed jobs at MTM Health?

Customer Service Representative (75) , Customer Care Representative (CCR) (15) , Customer Service Representative (CSR) (15) , Customer Care Representative (13) , Manager (13) , Dispatcher (11) , Supervisor (9) , Business Analyst (7) , CCR (7) , CCR I (6) , Customer Service (6) , Director (6) , Driver (6) , Talent Acquisition Specialist (6) , Trainer (6)

What are the pros of working at MTM Health according to real employee reviews?

"Benefits were good and improving" ((in 44 reviews)); "Work from home, Fantastic work life balance" ((in 41 reviews)); "Pay is decent" ((in 36 reviews)); "I love coming to work the people are great and I am really enjoying helping people with their medical rides." ((in 28 reviews)); "Good work life balance" ((in 21 reviews))

What are the cons of working at MTM Health according to real employee reviews?

"Poor management to employee relationships" ((in 23 reviews)); "Poor leadership, financial decisions and nepotism all over." ((in 11 reviews)); "Most, not all directors and Managers are clueless and have absolute favoritism." ((in 11 reviews)); "Managers are rude and unhelpful." ((in 10 reviews)); "Most upper management either is a relative or friend of the family...whether they know how to do their job or not." ((in 8 reviews))

Skip to content Skip to footer

Notifications

MTM Health

MTM Health Customer Service Rrepresentative reviews

2.0

7% would recommend to a friend

(75 total reviews)

Alaina Macià

15% approve of CEO

12% positive business outlook

Ratings by category

2.6

Diversity & inclusion

1.8

Work/Life balance

1.7

Senior management

1.7

Career opportunities

1.6

Culture & values

1.4

Compensation and benefits

Customer Service Rrepresentative employees have rated MTM Health with 2.0 out of 5 stars, based on 75 company reviews on Glassdoor. This indicates that most Customer Service Rrepresentative professionals have a poor working experience there. MTM Health is rated 42% below average by Customer Service Rrepresentative professionals compared to other employers within the Healthcare industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

75 reviews

1.0

Jan 5, 2013

Horrible place to work!!

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The hours are weekday with no weekends.

Cons

I left on my own. This company nit picks everything. Even with 100% customer satisfaction you feel like it means nothing. They say everything is based on seniority, but it seems like it's based on how you kiss up to the call center manager. Training on new health plans is a joke. I can read off a protocol list myself. I have never worked in a place I disliked more. The general morale is low and no one likes the call center manager.

3.0

Aug 7, 2012

One flew over the cuckoo's nest

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

This company has pretty good benefits and pay. The office I worked in also ran fun programs to encourage excellence in our work quality.

Cons

This company is plum crazy!! They don't give enough training on medicaid policies that we are supposed to be providing customer service for and the management doesn't seem to know what they are doing. Lastly, you are taking calls all day from medicaid recipients & most of them call in with a chip on their shoulder and a "the world owes me" attitude. They can be highly nasty.

2.0

May 10, 2012

waste of tax money, makes you feel like a cheap prostitute.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

pto is available after 90 days.

Cons

fires top paid employees when quarterly expenses can not be managed to remain "growing". about 3 out of 100 csr's have been there over a year. promotions are based off popularity. management is completely out of touch with basic job functions. have witnessed sexual gestures and discrimination from management to csr's. computer systems are slow and out dated. alters company policies to fire top paid employees to avoid "layoffs"

Viewing 73 - 75 of 75 Reviews

Jobs at MTM Health

Customer Care Representative - WFH Wisconsin

In-Office Customer Service Rep

Customer Service Representative

MTM Health reviews FAQs

MTM Health reviews MTM Health Customer Service Rrepresentative reviews

MTM Health

MTM Health Customer Service Rrepresentative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Horrible place to work!!

One flew over the cuckoo's nest

waste of tax money, makes you feel like a cheap prostitute.

Jobs at MTM Health

MTM Health reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

MTM Health reviews FAQs

Jobs at MTM Health