Too much for little pay
Pros
you get to work from home, remote position
Cons
-micromanagement -favoritism -too much work with little pay -botched performance reviews -no communication with the entire network of others that work across various states since this is a Call Center job where you are trained one way and then your other coworkers are trained diffferent. Which causes tons of misinformation with members -this company is connected with various Medicaid/Medicare health insurance plans yet the pay is so low. Even as Bilingual. -not enough appreciation -Customer Service Reps are the ones on the front line but those behind the scenes get more recognition -no bonding/team events -management pretend to be nice to have more on your home life and basically comparing it to your performance. -HR does not ever speak to you directly or help with anything meaningful. -never easy to climb up the ladder. -many get away with violation of company policies while others get pushed out positions due to constant policing of your coworkers. this company will drive you mad! they do not care for employees as strongly as their self proclaimed mission statements for employees and members!