Is Macy's a good company to work for?

Macy's has an overall rating of 3.4 out of 5, based on over 32,697 reviews left anonymously by employees. This rating has decreased by 1% over the last 12 months. 51% of employees would recommend working at Macy's to a friend and 40% have a positive outlook for the business. The best reviews about Macy's have been left by employees working as Merchandising Intern , Internship and Intern .

Does Macy's pay their employees well?

According to anonymously submitted Glassdoor reviews, Macy's employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Macy's. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Macy's?

51% of Macy's employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Macy's 3.2 out of 5 for work life balance, 3.3 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Macy's?

Sales Associate (5748) , Retail Sales Associate (1409) , Sales Manager (621) , Beauty Advisor (611) , Seasonal Sales Associate (493) , Sales Associate/Cashier (321) , Cosmetics Counter Manager (291) , Manager (280) , Cashier (275) , Sales (261) , Customer Service Representative (260) , Merchandiser (229) , Fulfillment Associate (176) , Visual Merchandiser (173) , Macys Sales Associate (156)

What are the pros of working at Macy's according to real employee reviews?

"Great people to work with who are both technically knowledgeable and eager to help one another." ((in 1792 reviews)); "At my location I have some great coworkers that make it fun to come to work." ((in 1184 reviews)); "Flexible hours and I liked the department I worked in and the associates I worked with." ((in 1103 reviews)); "benefits are good (have to be in a certain position to be eligible tho.)" ((in 827 reviews)); "flexible scheduling (get to choose which department and shifts to work) which was done through an online employee portal" ((in 822 reviews))

What are the cons of working at Macy's according to real employee reviews?

"the pay is low for the amount of work and the store is very messy." ((in 2584 reviews)); "Management is poor and disorganized" ((in 2017 reviews)); "A few of the managers are rude and not as knowledgable as they should be." ((in 1322 reviews)); "No hours Performing other jobs No training Manager doesn’t answer Pay rate not honored from website" ((in 566 reviews)); "A lot of complaints about low salaries which make it difficult to attract and maintain qualified people." ((in 323 reviews))

What are employees saying about Macy's layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Macy's layoffs and their outlook for job security at Macy's in 2026.

What are the top reviewed Macy's locations?

New York , San Francisco , Atlanta , Houston , Chicago , Cincinnati , Los Angeles , Miami , San Diego , Orlando , Dallas , San Jose , Brooklyn , Johns Creek , Mason , Seattle , Boston , Tampa , Las Vegas , Columbus , Clearwater , Sacramento , Saint Louis , Pittsburgh , Austin , Philadelphia , San Antonio , Minneapolis , Portland , Washington

Macy's reviews

3.4

51% would recommend to a friend

(31,084 total reviews)

Tony Spring

61% approve of CEO

40% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (31,084 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Macy's has an employee rating of 3.4 out of 5 stars, based on 31,084 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Macy's employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

31K reviews

2.0

Jan 27, 2009

Macy's needs to re-think their organizational structure

Loss prevention manager

Recommend

CEO approval

Business Outlook

Pros

Training is exceptional, Great company to get your feet wet and develop skills in the loss prevention side. They are great recognition programs for employee level positions (lack in management recognition). Information is available to all on the company website for all departments and tools are given on these websites for use (if you know how to navigate your way through the website).

Cons

Lack of moving up, unfairness with pay. Hit a glass ceiling at middle management, lack of communication between stores and corp offices. Low morale within the stores and departments. There is lack of ownership among store management. Work/life balance is hard, a lot is expected with little or no compensation or appreciation.

4.0

Jan 23, 2009

No job is perfect, but working for Macy's has certainly exceeded my expectations.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The atmosphere of the workplace is the best part about being at Macy's West. The people I work with personally are friendly, positive, and go out of their way to make you feel like you belong. Though I rarely get face time with senior management, they seem to have to same motivational qualities and give recognition to their employees whenever possible. Work/life balance is also a big company priority, and although there aren't many paid holidays, employees are rewarded in other ways (like weekly half-days throughout the summer). Macy's is very loyal to their employees through their policy to promote from within, and this loyalty seems to be mutual, as many employees have been with the company for quite some time. Also, from a more worldly perspective, Macy's is a charitable company and supportive of communities. That makes me feel good about working there, too.

Cons

In the current economic climate, Macy's is going through the same type of difficulties as many other retail companies. Though the cutbacks at Macy's have not been as dramatic as elsewhere, employees are certainly expected to take on a challenging work load and are absolutely held accountable for their own areas of responsibility. One of the positives I cited about Macy's West is their policy to promote from within, but at the same time, that rigid hierarchy makes it difficult for a person to follow a more individualized career path. Once you are in a position, there is a set period of time for which the job must be held, and specific training objectives that are to be met. After that, you move on to the next position in the flow chart. I haven't heard of many circumstances where that chain was broken.

1.0

Jan 23, 2009

Stay away from Macy's if you hate retail!

Sales manager

Recommend

CEO approval

Business Outlook

Pros

The best reason to work at Macy's is to gain knowledge about the world of retail. Macy's will give you a great understanding of what you will and will NOT like about working retail. In order to tolerate this environment, you must really LOVE retail!

Cons

The senior management! They take everything way too serious. C'mon, it's the mall! I understand that in order to have a well functioning store you have to give direction to individuals, but please respect them while doing so! They might just do what they are told and not hate you because of how you've instructed them to do it.

Viewing 30988 - 30990 of 31,084 Reviews

Jobs at Macy's

Warehouse Associate, Goodyear - Full Time

Warehouse Associate, Goodyear - Full Time

Warehouse Associate, Goodyear - Full Time

Warehouse Associate, Goodyear - Full Time

Warehouse Associate, Goodyear - Full Time

Macy's

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Macy's needs to re-think their organizational structure

No job is perfect, but working for Macy's has certainly exceeded my expectations.

Stay away from Macy's if you hate retail!

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