Is Macy's a good company to work for?

Macy's has an overall rating of 3.4 out of 5, based on over 32,676 reviews left anonymously by employees. This rating has decreased by 1% over the last 12 months. 51% of employees would recommend working at Macy's to a friend and 40% have a positive outlook for the business. The best reviews about Macy's have been left by employees working as Merchandising Intern , Internship and Intern .

Does Macy's pay their employees well?

According to anonymously submitted Glassdoor reviews, Macy's employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Macy's. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Macy's?

51% of Macy's employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Macy's 3.1 out of 5 for work life balance, 3.3 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Macy's?

Sales Associate (5746) , Retail Sales Associate (1408) , Sales Manager (621) , Beauty Advisor (611) , Seasonal Sales Associate (492) , Sales Associate/Cashier (321) , Cosmetics Counter Manager (289) , Manager (280) , Cashier (275) , Sales (261) , Customer Service Representative (260) , Merchandiser (229) , Fulfillment Associate (176) , Visual Merchandiser (173) , Macys Sales Associate (156)

What are the pros of working at Macy's according to real employee reviews?

"Great people to work with who are both technically knowledgeable and eager to help one another." ((in 1791 reviews)); "At my location I have some great coworkers that make it fun to come to work." ((in 1189 reviews)); "Flexible hours and I liked the department I worked in and the associates I worked with." ((in 1072 reviews)); "benefits are good (have to be in a certain position to be eligible tho.)" ((in 854 reviews)); "flexible scheduling (get to choose which department and shifts to work) which was done through an online employee portal" ((in 786 reviews))

What are the cons of working at Macy's according to real employee reviews?

"the pay is low for the amount of work and the store is very messy." ((in 2592 reviews)); "Poor management and very unorganized" ((in 2027 reviews)); "There are not enough expectations set from senior level management and many managers do whatever they want." ((in 1313 reviews)); "No hours Performing other jobs No training Manager doesn’t answer Pay rate not honored from website" ((in 566 reviews)); "A lot of complaints about low salaries which make it difficult to attract and maintain qualified people." ((in 330 reviews))

What are employees saying about Macy's layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Macy's layoffs and their outlook for job security at Macy's in 2026.

What Macy's locations have received the highest employee ratings?

Ponce , Texas City , Lima , Dededo , Bowling Green , Winter Haven , Norfolk , Mesa , Southfield , El Centro

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Macy's

Macy's reviews

3.4

51% would recommend to a friend

(31,064 total reviews)

Tony Spring

61% approve of CEO

40% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.3

Culture & values

3.1

Work/Life balance

3.1

Compensation and benefits

3.1

Career opportunities

3.0

Senior management

Macy's has an employee rating of 3.4 out of 5 stars, based on 31,064 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Macy's employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

31K reviews

2.0

May 1, 2014

Old Employees, Older Applications + Retail Culture

Systems specialist

Recommend

CEO approval

Business Outlook

Pros

Work Life Balance. Come in at 8 and start your work... Work for a couple of hours during the day... Leave at 5 and forget about work... Have a peaceful life... Employee discounts at Macy's

Cons

Systems and applications are all very very old A lot of people are very old too. The good thing about it is they know the systems well... But they are very resistant to change... They treat themselves as a Retail Company and not an IT company. So, be ready to deal with that culture. No bonus... Everyone you would see around you have been with the company for more than 20 years. That means, they dont know the outside world...

2.0

Feb 6, 2014

Mirco-Management from uneducated upper management.....

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

There is flexibility among your team - 3weeks vacation - you will meet some great ppl -

Cons

IT Department is a sweat shop - over worked - resource allocation issues - leadership is reactive instead of proactive

3.0

Oct 31, 2013

The "future" Macy's ...go into it with no illusions

Sales associate

Recommend

CEO approval

Business Outlook

Pros

The technology is terrific, gives them a real advantage vs. competitors. The product mix is a 4 on a scale of 1-5 for their target customer. Marketing powerful. Pretty much strong points operational or content related.

Cons

Macys has been very smart at exploiting the current economic climate. Low wages, no real investment in training other than online "POS" training. Claim they are "driven by customer service" but really only 4 out of 10 customers really are assisted in their shopping experience but Macy's communicates as though it is paramount to them. Credit is a major priority which I get but standing at the POS is pretty much an assuredly of success in the Macy's scorecard. Some smart people decided a while ago that if you pay associates next to nothing, reward them for credit (involves getting mostly Macy's money which must be spent on Macy's merchandise and can only be counted toward 1/2 the purchase) and virtually disengage from any associate coaching or development the high turnover rate can be rationalized.

Viewing 46 - 48 of 31,064 Reviews

Jobs at Macy's

Furniture Workroom Apprentice

Power Equipment Operator

Groundskeeper (part-time)

Groundskeeping & External Operations

Retail Commission Sales Associate- Women's Shoes

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Old Employees, Older Applications + Retail Culture

Mirco-Management from uneducated upper management.....

The "future" Macy's ...go into it with no illusions

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