Macy's reviews

3.3

50% would recommend to a friend

(31,065 total reviews)
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Tony Spring

60% approve of CEO

40% positive business outlook

Macy's has an employee rating of 3.3 out of 5 stars, based on 31,065 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Macy's employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

31K reviews
2.0
May 1, 2026
Recommend
CEO approval
Business Outlook

Pros

The discounts are nice and you get a decent amount of free products (depending on the brand you work for) It is a good starter job if you are young and/or don't have much experience Depending on location, they are generally pretty reasonable about scheduling and working around school or 2nd jobs

Cons

Leadership is constantly changing; they rotate managers from different departments that have little or no cosmetics experience They micromanage every detail of your day, so much that it gets in the way of you being able to do the things you're supposed to do Customers are extremely rude and demanding They expect Saks-level service but expect a discount every time they shop and return the products after keeping the free gift Management will usually give in to things that go against policy and make you look like the bad guy in front of the customers Sales goals go by past years but don't take into account external factors that are out of our control Pay and commission are below industry standard

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Macy's Response
1mo
Thank you for your honest feedback as a Cosmetics Counter Manager. If you are open to it and would like to discuss further, please feel free to send us a private message on https://www.facebook.com/Macys/ or https://www.instagram.com/macys/, and include your name, phone number, email address, and store location so we can connect with you directly! Thank you.
1.0
May 1, 2026
Recommend
CEO approval
Business Outlook

Pros

There was flexible hours as a student

Cons

Long hours and overwhelming customers

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Macy's Response
1mo
Thank you for your honest feedback as a Sales Associate. If you are open to it and would like to discuss further, please feel free to send us a private message on https://www.facebook.com/Macys/ or https://www.instagram.com/macys/, and include your name, phone number, email address, and store location so we can connect with you directly! Thank you.
4.0
May 1, 2026
Recommend
CEO approval
Business Outlook

Pros

It was a great place to work. Made a lot of friends, got discounts and perks that I could use to purchase with.

Cons

Not a lot of hours. Cant take off during the holiday

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Macy's Response
1mo
We're delighted to hear that you were able to connect with your team while working as a Cashier. We appreciate your review.
Viewing 73 - 75 of 31,065 Reviews

Glassdoor has 32,678 Macy's reviews submitted anonymously by Macy's employees. Read employee reviews and ratings on Glassdoor to decide if Macy's is right for you.