Terrible management and company, but decent product
Pros
Positive - Ping pong table -They pay you a bonus if you are on the phone for a certain amount of time. - They make a quality product - Decent benefits - Location (they pay for your parking) - Smart and talented programmers work there - Very hard working employees that take pride in their work. - They love their customers - They will pay for your hotel room across the street if the deadline is close and you are required to program into the late night or early morning. This happens each time an update is going to be released. This is do to poor planning/insight and lack of staff - A few good gyms in the area - Fun places to take a walk during lunch - They allow dogs in the office in some situations - Unlimited fruit and soda (but it's to keep you working and awake). - Quota can be met by selling training and consultations. (See the neg section for problems with quota) - Madword convention.... fun but it's a way for MadCap to have it's customers pay out of their own pocket to have their product pushed down their throat. As an employee you will be able to attend.
Cons
- The CEO monitors and reads all your incoming and outgoing corporate emails (I was told by other employees and it is 100% verified). - Extreme micromanagement (ceo will come by and ask you about the same sales deal 5 times in one day. This is not an exaggeration and will happen on a daily bases. He will also question reps on emails just sent that they monitored.) - No room for growth. All managers report to the owner - Average life of a salesperson is less than a year. Most are fired or quit. - The CEO brings his kids in and it becomes his daycare everyday during the summer. - Office is dark, dusty, and smells like a dungeon - Lights are hardly ever turned on in the sales room. - The CEO will call the customers directly and call himself Simon. This is to trick the customers into thinking he is just a normal sales rep. - The CEO will be involved in almost all your deals and will water down the pricing to make the customer commit. This would be fine, but the quota is based off of revenue, making your job much, much harder. - Quota is pulled from what they did the following year in the same month. So if a rep did really well the year before by closing a really large company, you are expected to do the same that same month. It makes no sense. -The sales engineers are overworked and are paid far less than the salespeople - The profit margin is so small that most people are scared that the company might not be around in 3 years if it is not sold. - Hardly any training for new hires and 0 quota ramp time. - Customer product training is very expensive for the customer and can be a massive turn off and a very hard sell. - A little over 25% of the sales are international and the sales hours range from 4:30am to 10pm (depending on what countries or US territory they give you) - The market for tech writing software is stagnant. - This company is not the next big thing. The software is met with great competition and all you will be doing is replacing their old software. When Microsoft decides to incorporate the same software in word, Madcap will no longer exist. - You get the sense that this company only exist to get back at Adobe from buying their last company out and laying everyone off years back. - Again... I was shocked at how little revenue the company pulls in quarterly. If you are looking for a company to grow with, this isn't it.
