Manheim reviews

I had to share my knowledge and train others to do my job and after a few months I was dismissed. The mid management is struggling to balance they way things were done before with how corporate wants it done now. Everything is done with some form of metric to measure performance and production. I see that customer service suffered do to the metric based way of doing things.

Manheim has attempted to standardize service offerings and force each business location into high standards of financial performance. I agree that Manheim needed to standardize certain processes and services but should not have messed with the boutique style customized services provided by certain auctions in certain markets. By forcing each auction to have only a certain number of people in each department based on volume the business locations were forced into providing service at the lowest common denominator. Less people means less service which means less cars through the lanes and the need to get rid of more people to meet imposed financial standards. The cart is leading the horse down a spiral pathway.