Pros
Maritz Research was a fantastic place to work before its business model was defeated by more nimble competitors and by competitors who thought marketing research firms should be willing to do more than customer satisfaction research. In those long gone glory days Maritz offered decent pay and excellent work-life balance, with all the positives of being a family-owned company that cared about its employees.
Cons
The company developed a "laser focus" on customer satisfaction research, the one thing it did well. My grandma would have called that an "all your eggs in one basket" business strategy and she would have in that way have been smarter than Maritz management. I think the time is long past when Maritz Research can do anything to revive its glory days and can at best look to become a software company so that Steve can sell it off. Of course employees are no more than pawns in a game like this, but it's shameful they should have to FEEL so much like pawns.
