Marklund reviews

Thank you for taking the time to share your feedback with us. We sincerely apologize for any negative experiences you believe you may have had during your time with our organization. We value all input as it helps us identify areas for improvement. We understand that everyone's experience is unique, and we are committed to addressing concerns in a constructive and respectful manner. To address your impression of the senior management: Upper management and those in administration do have very different responsibilities and expectations than those in direct care which may not be completely visible or understood by all staff, but are nonetheless important to the organization’s operations process. However, if there is ever something of concern, Gil Fonger, our President & CEO, has an open-door policy and always encourages staff to contact him if they feel they cannot discuss concerns with their own manager. We truly wish you had reached out while still at Marklund. Again, we apologize for any disappointment you may have experienced, and we are committed to learning from this feedback, and specifically communicating again to staff to reach out to management, upper management and even the President & CEO to have issues addressed. This type of two-way communication can ultimately enhance the quality of services we provide. Thank you for bringing your concerns to our attention.

We are pleased that you found working with our residents a positive experience — they are the heart of Marklund. And noting that the culture with your coworkers was positive as well is good to hear. We do want to address the point you made about the pay. In addition to merit increases and a $1.25/hour rate increase mandated last year by the State of Illinois, we have been offering an increased pay rate to caregivers at our Marklund Philip Center which will continue through June of 2025, when the residents will be moved to our newly expanded and renovated facility in Elgin. Depending on the shift our Caregivers at Philip Center can currently make up to $23.25/hr.