Marks & Spencer reviews

3.7

63% would recommend to a friend

(11,378 total reviews)
avatar

Stuart Machin

67% approve of CEO

51% positive business outlook

Marks & Spencer has an employee rating of 3.7 out of 5 stars, based on 11,378 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Marks & Spencer employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

11K reviews
4.0
Jul 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Standard customer service role Free snacks in breakroom

Cons

Standard for customer service sometimes you have to deal with difficult customers

avatar
Marks & Spencer Response
1w
Hi there, we're grateful for your feedback. Your insights really matter to us, so thank you for sharing them. All the best for the future! - Marks and Spencer
3.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Colleagues always great, good morale, hard workers, good team players

Cons

Management can be jobsworths, no work life balance, late nights/early mornings/weekends compulsory with no care to personal situations, hard graft and unpaid overtime the norm

avatar
Marks & Spencer Response
1w
Hello, we appreciate your time given to write us feedback. Your thoughts are highly valued, so thank you for taking the time to share them. Whilst it’s great to see you enjoyed many things about the business, we are sad to hear about the cons you have listed. This doesn’t sound like the way we do things at Marks and Spencer and completely goes against the values we've worked so hard to uphold. We take on your feedback and hope that this will improve our colleague's experience going forwards. Our success relies on the dedication of employees like yourself, so we thank you for all your hard work. Wishing you all the best, Marks & Spencer.
4.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Great team Lovely staff Customers great Some managers have great intentions Hard working colleagues and have your best interest

Cons

Higher ups are incredibly incredibly inconsiderate about circumstances.

avatar
Marks & Spencer Response
1w
Hi, thank you for your feedback. Your comments are invaluable to us, and we appreciate you taking the time to share your experience. Whilst it's so great to hear that you thought the benefits were good and you enjoyed working with your coworkers, it’s discouraging to hear you were unhappy with some management decisions. We take on your feedback and hope that this will improve our colleague's experience going forwards. Wishing you all the best, Marks and Spencer.
Viewing 19 - 21 of 11,378 Reviews

Glassdoor has 12,968 Marks & Spencer reviews submitted anonymously by Marks & Spencer employees. Read employee reviews and ratings on Glassdoor to decide if Marks & Spencer is right for you.