Marriott International reviews

3.9

71% would recommend to a friend

(18,859 total reviews)
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Anthony Capuano

79% approve of CEO

64% positive business outlook

Marriott International has an employee rating of 3.9 out of 5 stars, based on 18,859 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Marriott International employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

19K reviews
3.0
Jan 16, 2026
Recommend
CEO approval
Business Outlook

Pros

They have one of the best customer services that I have seen. We would have a meeting every morning about how we could improve customer service. The customers are always right and no request was too small or large. If it was a legal request they would do anything in their power to get the customer's request.

Cons

The employees were treated as if they were replaceable at any time. If it came to a choice between a customer’s word and an employee's, the employee would always be fired or punished. The customer was always right.

4.0
Jan 16, 2026

bit of info

Recommend
CEO approval
Business Outlook

Pros

nice working enviromnet, stable hours

Cons

lots of bureaucracy, and bad communication between departments

Viewing 289 - 291 of 18,859 Reviews

Glassdoor has 21,448 Marriott International reviews submitted anonymously by Marriott International employees. Read employee reviews and ratings on Glassdoor to decide if Marriott International is right for you.