Masco reviews

You have NO set schedule. You're basically at their beck and call. And that's great if you have no other obligations (i.e. spouse, significant other, kids, etc). But, if you're like most people, not having a set schedule can prove to be difficult. They also micro manage. It's an extremely small call center and very tight spaces. You don't get your own desk, you use a different one each shift. The bathroom is right next to the phones. You also use other people's headsets, which was gross. And you have managers breathing down your neck, literally. Because their office is right near your phones. It's a decent second job if you need to pick up extra cash, etc, but it's a really, really high turnover rate. I'd suggest getting night shift or even overnights, as managers aren't there and they just leave you to do your job and don't hassle you as long as you don't make too many mistakes.

Lack of clear strategy, not very competitive compensation. No formalised review process. Lack of leadership diversity.