MassMutual reviews

3.5

54% would recommend to a friend

(2,385 total reviews)
avatar

Roger W. Crandall

72% approve of CEO

51% positive business outlook

MassMutual has an employee rating of 3.5 out of 5 stars, based on 2,385 company reviews on Glassdoor which indicates that most employees have a good working experience there. The MassMutual employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

2K reviews
1.0
Sep 1, 2022

TOTAL JOKE

Recommend
CEO approval
Business Outlook

Pros

They will build you a website

Cons

Stay far away from these people and in specific - Coastal Wealth. This firm is nothing more than an IMO to get your natural market and throw you to the curb by telling you that you will have 10 appointments on your calendar every day and falsely claiming that you will also have The "Leads App". The Leads App is all random email addresses of people that visited there website and then they tell you to go on truepeoplesearch.com to find their phone numbers LOL - you will have more luck calling people out of a phone book. Oh and there "Business Development" Department is nothing more than people that could not sell policies themselves so now they think they can send you "leads" off of zoominfo and tell you that its your fault no one wants to buy insurance. These are random numbers and emails that you are shotgun marketing too, meaning they are not interested in the slightest. They intentionally tell school systems that they are the FRS (Florida Retirement System) and then tell you that they are booked on your calendar. Then they tell you to trick these people into talking to you. This is not how you sell insurance. They tell you to intentionally trick people into thinking they should be talking to you - TOTAL SCUMBAGS AND MANIPULATION!!! This is nothing more than a few dirtbags trying to churn and burn people that are in search of a real career opportunity. I would not wish this on my worst enemy. They claim that this place supplies nothing but the best resources and on day one they will ask if you have questions and then when everyone asks questions, they say "we don't want to get into the weeds". You might as well go apply to a car dealership that has no inventory because that is the same opportunity level you will have here. Unless you drink the kool-aid and jam insurance down your family's throat then STAY AWAY. BIGGEST WASTE OF TIME EVER!!!!

2.0
Aug 2, 2022
Recommend
CEO approval
Business Outlook

Pros

The advisors and agency leadership that I've worked with have been amazing. I will miss interacting with them and watching them grow their practices.

Cons

-The internal role is very similar work to the director role, with much less pay. - There isn't a clear career path to strive for in this role, no matter how hard you work and what impact you have on your region. - Leadership does not care about the team under them. When a suggestion of how to make things better is shared with leadership, we are told it's not a priority. - Leadership's measurement of success focused on only a few people in each region versus success of the region as a whole. -When direct leadership is asked for guidance, the request is side stepped. There is no relevant coaching to help us improve performance. There are only general cliché platitudes given. - Upper leadership doesn't interact with the team on a one on one regular basis. I've spoken to the head of the department very few times over my entire career at the company. -Remote workers are very isolated from the rest of the company. There are happy hours, coffee chats, ice cream events, and other opportunities to engage with upper company leadership for those local to headquarters. Furthermore, I have not met any of my leadership in person while at the company. -I have not felt like a valued contributor in this organization in for some time.

Viewing 337 - 339 of 2,385 Reviews

Glassdoor has 2,831 MassMutual reviews submitted anonymously by MassMutual employees. Read employee reviews and ratings on Glassdoor to decide if MassMutual is right for you.