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      MassMutual

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      MassMutual reviews

      3.5

      55% would recommend to a friend

      (2,388 total reviews)
      avatar

      Roger W. Crandall

      73% approve of CEO

      51% positive business outlook

      Ratings by demographic groups

      MassMutual has an employee rating of 3.5 out of 5 stars, based on 2,388 company reviews on Glassdoor which indicates that most employees have a good working experience there. The MassMutual employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Reviews by job title

      2K reviews
      4.0
      Jul 7, 2025

      Mass

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Has a larger focus on financial advising. More than insurance

      Cons

      If not meeting sales quotas, no benefits.

      4.0
      Jun 3, 2025

      Good team environment/help

      Sr. customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      There is always support and assistance whenever you have a questions about rules, regulations, or need help looking into a specific customer case. Management also takes the time to listen to you and work on being an advocate for whatever concerns you may have with new procedures/policies and helps you with your metrics regarding taking phone calls from customers. It always felt like I had good resources available to me and people willing to help no matter what the case was.

      Cons

      Pay could be better. They do evaluate your role based and the industry standard in other roles across the country and do evaluations and pay raises per year, but for the work you do, and some of the ignorance you deal with from customers, as well as some (not all) peers, can make it not feel fully worth it.

      Viewing 529 - 531 of 2,388 Reviews
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      ReviewsMassMutual reviews

      Glassdoor has 2,835 MassMutual reviews submitted anonymously by MassMutual employees. Read employee reviews and ratings on Glassdoor to decide if MassMutual is right for you.