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      MassMutual

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      MassMutual reviews

      3.5

      56% would recommend to a friend

      (2,389 total reviews)
      avatar

      Roger W. Crandall

      73% approve of CEO

      53% positive business outlook

      Ratings by category

      3.7

      Diversity & inclusion

      3.6

      Work/Life balance

      3.5

      Culture & values

      3.5

      Compensation and benefits

      3.1

      Career opportunities

      3.0

      Senior management

      MassMutual has an employee rating of 3.5 out of 5 stars, based on 2,389 company reviews on Glassdoor which indicates that most employees have a good working experience there. The MassMutual employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      2K reviews
      5.0
      Nov 9, 2021

      Good job

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      good if you have been without a job doing the pandemic

      Cons

      no cons available at the moment

      4.0
      Oct 20, 2021

      MassMutual Agency System

      Sales assistant
      Recommend
      CEO approval
      Business Outlook

      Pros

      MassMutual is a great national brand and they distribute their products through internal agents and external brokers. OK transactional broker/dealer platform, they're improving advisory platform, and they have great products for brokers to provide to their clients. Home Office teams are generally good to work with and knowledgeable. Communication directly to Sales Assistants is getting better, but in the past has been horrible.

      Cons

      Agency system is antiquated and too 'old school'. While they have recently made a large investment in technology, I fear they will always be playing "catch up". I don't see the agency system surviving in the next 10 years. Keep legacy agents in their contracts, but reconfigure upcoming GA and new advisor's structure and compensation to meet the times - allow them to consider themselves to be truly independent.

      Viewing 667 - 669 of 2,389 Reviews
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      ReviewsMassMutual reviews

      Glassdoor has 2,836 MassMutual reviews submitted anonymously by MassMutual employees. Read employee reviews and ratings on Glassdoor to decide if MassMutual is right for you.