Is MassMutual a good company to work for?

MassMutual has an overall rating of 3.5 out of 5, based on over 2,828 reviews left anonymously by employees. This rating has been stable over the past 12 months. 54% of employees would recommend working at MassMutual to a friend and 53% have a positive outlook for the business. The best reviews about MassMutual have been left by employees working as Internship , Data Scientist and Financial Analyst .

Does MassMutual pay their employees well?

According to anonymously submitted Glassdoor reviews, MassMutual employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at MassMutual. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at MassMutual?

54% of MassMutual employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated MassMutual 3.7 out of 5 for work life balance, 3.5 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at MassMutual?

Financial Advisor (235) , Financial Services Representative (130) , Financial Services Professional (84) , Intern (61) , Customer Service Representative (43) , Financial Representative (39) , Project Manager (29) , Director (27) , Consultant (24) , Agent (22) , Insurance Agent (22) , Business Analyst (21) , Account Manager (20) , Sales Representative (20) , Financial Professional (18)

What are the pros of working at MassMutual according to real employee reviews?

"Benefits and holiday/vacation time were great" ((in 224 reviews)); "Great people and tasks were not very demanding." ((in 174 reviews)); "Good work life balance with flexible work hours and remote work options." ((in 113 reviews)); "Culture is great and flexibility for work life balance" ((in 109 reviews)); "Training was good not great" ((in 89 reviews))

What are the cons of working at MassMutual according to real employee reviews?

"There is no salary so if you have a a difficult month getting business you have absolutely no income" ((in 88 reviews)); "Commission only sales positions are not for everybody but can be very rewarding" ((in 68 reviews)); "Many managers have no underwriting background and do not understand the underwriting process and the amount of time it takes to underwrite." ((in 41 reviews)); "Upper management is completely disconnected and either is unaware or doesn't care what front line employees or managers think." ((in 19 reviews)); "Too much favoritism" ((in 11 reviews))

What are employees saying about MassMutual layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about MassMutual layoffs and their outlook for job security at MassMutual in 2026.

What are the top reviewed MassMutual locations?

Springfield , Boston , New York , Enfield , Phoenix , Houston , Bala Cynwyd , Philadelphia , Charlotte , San Francisco , Chicago , Atlanta , Walnut Creek , Pittsburgh , Fort Lauderdale , Richmond , Raleigh , Scottsdale , Minneapolis , Los Angeles , Lake Oswego , Warren , Buffalo , Virginia Beach , Southfield , Dallas , Cincinnati , Seattle , Portland , Amherst

Skip to content Skip to footer

Notifications

MassMutual

MassMutual reviews

3.5

54% would recommend to a friend

(2,382 total reviews)

Roger W. Crandall

71% approve of CEO

53% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.7

Work/Life balance

3.5

Culture & values

3.5

Compensation and benefits

3.1

Career opportunities

3.0

Senior management

MassMutual has an employee rating of 3.5 out of 5 stars, based on 2,382 company reviews on Glassdoor which indicates that most employees have a good working experience there. The MassMutual employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

2.0

Jun 22, 2016

Retirement Services

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

There are some good, smart people who work hard, try to do the right thing and do their best for the company.

Cons

Culture is dysfunctional. Upper management is about their own egos rather than what makes sense for the business. MassMutual's approach to the retirement industry is "my way or the highway." MassMutual's biggest obstacle to success in the industry is their own dysfunction.

3.0

May 5, 2016

Good Company, but lots of hypocrisy

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Overall good company that pays well. If you happen to work for a good, fair manager that has genuine interest in you, you are set.

Cons

Unfortunately, similar to many other big companies, have recently let go of many experienced staff to be replaced by cheaper, younger workers. Loyalty is definitely not the Massmutual way.

2.0

Jan 6, 2016

meh

Financial advisor

Recommend

CEO approval

Business Outlook

Pros

So, let me just tell you that the company is great. They offer a lot of incentives to join and really try and pump you up as far as 'spearheading this new chapter in your life'. But, it's just not there. You get scholarships (which you should definitely have them clarify in the FIRST interview), the training is tedious but good, the environment is awesome.

Cons

You'll sell life insurance to your family.... and if your family doesn't know more people you can sell to, then you cold call. And if cold calling doesn't pan out, you don't make any money. They leave you high and dry when you approach them and tell them you've hit a dead end. You have your "natural market" and that's it. Oh, and if you're struggling, they tell you to 'team sell'.. which is fine, IF you want to split your commission with that other sales person. So you get the lead, you set the appointment, you drive there to talk to this person and you have to split part of the commission because someone else is there to "help" you.

Viewing 67 - 69 of 2,382 Reviews

Top companies for "Compensation and Benefits" near you

Liberty Mutual Insurance

3.8★Compensation & Benefits

Progressive Insurance

3.9★Compensation & Benefits

USAA

3.8★Compensation & Benefits

Travelers

4.2★Compensation & Benefits

Jobs at MassMutual

Customer Care Specialist

IT Support Specialist

Assistant Project Manager

Construction Landscape Area Manager