MassMutual reviews

3.5

54% would recommend to a friend

(2,382 total reviews)
avatar

Roger W. Crandall

71% approve of CEO

53% positive business outlook

MassMutual has an employee rating of 3.5 out of 5 stars, based on 2,382 company reviews on Glassdoor which indicates that most employees have a good working experience there. The MassMutual employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

2K reviews
2.0
Jun 24, 2014
Recommend
CEO approval
Business Outlook

Pros

Financially strong company. Great reputation in industry for paying claims. I hear that employees in non-production related roles don't have to work as much overtime.

Cons

With the economic downturn around 2008, like many companies, MassMutual stopped filling positions that became vacant due to attrition. Managers told the employees in production environments that they would simply have to get the work done with the staff they had left. They then began requiring staff to work X# of hours/ week of unpaid overtime. This has spiraled into an unfortunate work environment where the employees have to put in 5, 10, even 15 hours per week of unpaid overtime, on a regular basis, almost year-round. There is no way that you can work here and have a normal family life or social life. You can work 12 hours/ day all week and then still be told on Friday that you have to put in 5 more hours on Saturday. Huge sales contest every Sept-Dec- OT is even worse, vacation time not really permitted. Everyone in this type of role is trying to leave. Health benefits are sub-par. Ridiculous open work environments (no cubicle walls) to promote collaboration, even in roles where this is not appropriate.

1.0
Jul 30, 2025

Unstable executive leadership

Recommend
CEO approval
Business Outlook

Pros

Longstanding company seems to have good hold on the insurance market

Cons

Worst executive leadership team, especially in the technology department. Have no clue on what the work "strategy" mean. Always tactical.

Viewing 73 - 75 of 2,382 Reviews

Glassdoor has 2,828 MassMutual reviews submitted anonymously by MassMutual employees. Read employee reviews and ratings on Glassdoor to decide if MassMutual is right for you.