MassMutual reviews

3.5

55% would recommend to a friend

(2,384 total reviews)
avatar

Roger W. Crandall

72% approve of CEO

53% positive business outlook

MassMutual has an employee rating of 3.5 out of 5 stars, based on 2,384 company reviews on Glassdoor which indicates that most employees have a good working experience there. The MassMutual employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

2K reviews
2.0
Jul 14, 2025

It’s Okay

Recommend
CEO approval
Business Outlook

Pros

Great benefits Great training program

Cons

In the call center you are solely a number and you will only be accounted for as your metrics

3.0
Jun 25, 2025

Good and bad

Recommend
CEO approval
Business Outlook

Pros

Good coworkers, free food, decent benefits

Cons

No job security, lots of jobs going offshore

1.0
Jun 19, 2025
Recommend
CEO approval
Business Outlook

Pros

Nice people doing the actual work

Cons

Terrible leadership with no experience in procurement, no documented procedures or an understanding of how to manage suppliers.

Viewing 109 - 111 of 2,384 Reviews

Glassdoor has 2,830 MassMutual reviews submitted anonymously by MassMutual employees. Read employee reviews and ratings on Glassdoor to decide if MassMutual is right for you.