MassMutual reviews

3.5

55% would recommend to a friend

(2,385 total reviews)
avatar

Roger W. Crandall

72% approve of CEO

53% positive business outlook

MassMutual has an employee rating of 3.5 out of 5 stars, based on 2,385 company reviews on Glassdoor which indicates that most employees have a good working experience there. The MassMutual employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

2K reviews
1.0
Feb 12, 2015
Recommend
CEO approval
Business Outlook

Pros

It's a big company that offers perks when you reach high sales volumes. Perks include conferences and training with expenses paid. There are some good, high-end insurance products.

Cons

The company is set up like a pyramid sales company that has agencies all over the place. Each agency is run by one general agent. Agencies run through field agents and staff people faster than donuts leaving a donut shop. I've stopped learning people's names because few people lasted long enough to remember. That includes management. The personal benefits package is minimal, especially the insurance coverage considering this is an insurance company. You are expected to pay for benefits and most things, like licensing and office space, if you don't hit high sales every year. Some agencies charge for office supplies etc...whatever they can get away with charging. It makes it difficult for people to start and establish themselves--there are few exceptions. Home office is separate, but they handle all of the paperwork. They often make problems with your client relationships, i.e. mishandling billing, yet the home office people take no responsibility for their errors. It all falls on the field agents which can interfere with building client's trust. Again, making it difficult to establish themselves. Another reason few agents make it beyond the start.

1.0
Dec 11, 2014
Recommend
CEO approval
Business Outlook

Pros

It only COSTS YOU (MONEY OUT OF YOUR POCKET) a couple hundred dollars to become licensed to sell life insurance in North Carolina. Couple thousand if you want to sell annuities. Luckily, you don't have to worry about where you'll be depositing your payroll checks from working at the company, because you won't be receiving any until you sell a certain amount of product and "qualify" to become "part of the team".

Cons

You have to find your own "customers" which will be people that you sell products to. Once those customers lock into a product, the company receives a stream of cash, from which you receive a percentage, provided that you are in "good standing" meaning that you've sold enough product recently.

5.0
Aug 16, 2014
Recommend
CEO approval
Business Outlook

Pros

The marketing support at the local agency level is unmatched by any other company. Commissions are top in industry if you produce well. Local agency management is helpful, knowledgeable, and most importantly loyal and honest. The GA and SM's are there every time you need them. Opportunities to grow includes managing associate position which is a great plus!

Cons

It is difficult to start in this industry even with huge support from company. That being said, MassMutual Raleigh/Durham is dedicated to experienced agents and does not do a ton of recent college grad recruiting.

Viewing 157 - 159 of 2,385 Reviews

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