MassMutual reviews

3.5

55% would recommend to a friend

(2,385 total reviews)
avatar

Roger W. Crandall

72% approve of CEO

53% positive business outlook

MassMutual has an employee rating of 3.5 out of 5 stars, based on 2,385 company reviews on Glassdoor which indicates that most employees have a good working experience there. The MassMutual employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

2K reviews
4.0
Feb 17, 2025
Recommend
CEO approval
Business Outlook

Pros

Culture and team engagement is enjoyable

Cons

Hard to receive upward mobility

1.0
Feb 14, 2025
Recommend
CEO approval
Business Outlook

Pros

* Strong Financial Performance: MassMutual had an impressive year with profits and the largest estimated shareholder payout in company history—over $2.5 billion.

Cons

* Unacceptable Layoffs Despite Record Profits: MassMutual's decision to lay off employees while reporting record profits is nothing short of appalling. The company posted its largest-ever estimated payout to shareholders, exceeding $2.5 billion, yet it simultaneously slashed jobs—many of which were long-term, dedicated employees. How is it possible for a company to experience such strong financial growth and then turn around and treat its people like expendable resources? The irony is impossible to ignore. The disconnect between the company's performance and its treatment of workers has created a toxic, disillusioned atmosphere within the organization. * Offshoring Jobs is a Betrayal: To make matters worse, MassMutual chose to offshore critical roles to India and Romania. This move is not only shortsighted but also deeply disrespectful to the American workforce. By shifting operations overseas, MassMutual is prioritizing cost-cutting measures over loyalty to its employees, many of whom have been loyal to the company for years. It’s one thing to make tough business decisions, but it’s quite another to outsource jobs for the sake of maximizing profits, especially when the company is in a position of financial strength. It’s a slap in the face to those who have worked hard to build the company’s success. * Culture is Dying: The layoffs and offshoring aren’t just about losing jobs—they’re about the erosion of trust. When employees see their colleagues being let go and their jobs moving overseas while the company brags about record profits, it sends a message that they don’t matter. MassMutual’s leadership seems to care more about short-term financial gains than about fostering a positive, secure, and loyal workforce. Morale has taken a massive hit, and it’s hard to see how the company will rebuild any sense of commitment or employee loyalty after this. * Warning for Job Seekers: Jobs Are Not Secure: If you're considering applying to MassMutual, be warned that job security is not guaranteed. Recent layoffs have shown that even new hires are not immune—many employees were let go shortly after being brought on board. It’s disheartening to see people who were hired with the promise of stability being cut from the company within months. If you take a position here, be prepared for the possibility that your job could be gone in a matter of weeks or months, regardless of your performance or the company’s financial success. This kind of instability is not just unprofessional, it’s unfair to those who are trying to build a career.

Viewing 178 - 180 of 2,385 Reviews

Glassdoor has 2,831 MassMutual reviews submitted anonymously by MassMutual employees. Read employee reviews and ratings on Glassdoor to decide if MassMutual is right for you.